HomeMy WebLinkAbout10132025 City Council Laydown - IT Presentation
DEPARTMENT
MIS
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ABOUT US
Meet the MIS Team for the City of Seward!
Dustin Phillips - Director - Joined the City in 2019
Josh Estes - Sr. IT Technician - Joined the City in 2007
George O’Dell - IT Technician - Joined the City in 2014
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OUR MISSION
Our job is to ensure all other departments have the systems and support they need to do their jobs.
Provide a secure, stable and robust network and data center to support City staff in their mission to serve the citizens of Seward.
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CORE SERVICES
NETWORK & INFRASTRUCTURE
HARDWARE & SOFTWARE
HELP DESK SUPPORT
City and Police networks
Dispatch center
Backups
Disaster recovery planning
Security Patching
Updates and Upgrades
Servers
Workstations
Trouble ticket submission
Ticket tracking
Cyber security training
City of Seward MIS
EMAIL & COMMUNICATION
Microsoft 365 email
SPAM filtering
Phishing prevention and reporting
Phone systems
Radios
WEBSITE &
PUBLIC SYSTEMS
City website
Social media
OpenGov licensing and permitting
If it plugs in, we probably support it
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STATISTICS SNAPSHOT
650
150
Help Desk Tickets Resolved YTD
(550 in 2024)
City Employees Supported
MIS provides support for all departments in the City.
We support systems in 11 different locations throughout the city.
Support mobile connectivity for PD and FD units as well as campgrounds, parking and public works.
200
Workstations and Laptops
40
Servers Supported
(Physical and Virtual)
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RECENT IMPROVEMENTS AND PROJECTS
CITY OF SEWARD MIS
CAD system upgrades
Radio system upgrades
Dispatch station upgrades
City Hall fiber install
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LOOKING
AHEAD
CITY OF SEWARD MIS
FUTURE PLAN
PRIVATE CELLULAR NETWORK FOR PD
CITY PHONE SYSTEM UPGRADE
CITY DATACENTER SERVERS
DISASTER RECOVERY SITE
CONTINUE TO CREATE POLICIES AND PROCCEDURES TO ALIGN WITH NIST CYBER SECURITY FRAMEWORK
CYBERSECURITY
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Core 4
Use strong passwords and a password manager
Turn on multifactor authentication
Recognize and report scams
Update your software
Cybersecurity Awareness Month
https://www.staysafeonline.org/
https://keepnetlabs.com/blog/cybersecurity-awareness-month
https://www.cisa.gov/cybersecurity-awareness-month
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THANKYOU
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