HomeMy WebLinkAboutRes2019-040 Sponsored by: City Clerk
CITY OF SEWARD,ALASKA
RESOLUTION 2019-040
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF SEWARD,
ALASKA, AUTHORIZING THE CITY MANAGER TO ENTER INTO A
FIVE YEAR CONTRACT WITH GRANICUS, LLC FOR WEBSITE
DESIGN, IMPLEMENTATION, MAINTENANCE, HOSTING, AND
LICENSING,AND APPROPRIATING FUNDS
WHEREAS, in October, 2018, the city clerk received notice that the city's current
website vendor, CivicPlus, would no longer be supporting the city's current V4 platform after
December 31, 2019;and
WHEREAS, in response,the city clerk arranged an online demonstration with CivicPlus
to view the company's new V5 platform, and to discuss potential platform upgrade options;and
WHEREAS,following the web demo,the city clerk provided a website demonstration to
all department heads to solicit feedback on various options, including website look and feel, user
interface, and ease of administrative use;and
WHEREAS, following the informational gathering session, and pursuant to SCC
6.015.015, the city clerk then broadened the scope of research and contacted additional website
vendors to explore other options and solicit pricing; and
WHEREAS, after obtaining proposals and quotes from several other companies,
including Municode, Granicus, and Revize, in addition to the proposal from CivicPlus, the city
clerk worked with the MIS director to evaluate the proposals in order to best meet the needs of
the city and the citizens;and
WHEREAS, Granicus was selected as the website vendor, offering user-friendly access
and clear navigation, a modern mobile-friendly application, full integration with social media,
built-in ADA accessibility,and easy drag-and-drop administrative uploading; and
WHEREAS, in March, 2019, the city clerk and MIS director provided a follow up
demonstration of the Granicus options to all department heads in order to solicit more detailed
feedback in preparation for the transition to a new website; and
WHEREAS, on February 25, 2019, council approved Resolution 2019-021 which
provided a mid-cycle budget amendment to the clerk's budget for Contracted Services in the
amount of$20,000 for website redesign; and
WHEREAS, the cost for the first year for website design and implementation with
Granicus is $7,500; the cost for the first year for implementation, maintenance, hosting, and
licensing is zero.
CITY OF SEWARD,ALASKA
RESOLUTION 2019-040
J
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE
CITY OF SEWARD, ALASKA that:
Section 1. The City Manager is hereby authorized to enter into a 60-month contract with
Granicus, LLC (Granicus) for website design, implementation, maintenance, hosting, and
licensing, as attached herein.
Section 2. An appropriation of$7,500 is hereby made to Contracted Services account no.
01000-1113-7009.
Section 3. This resolution shall take effect immediately upon adoption.
PASSED AND APPROVED by the City Council of the City of Seward, Alaska, this
22°d day of April, 2019.
THE CITY OF SEWARD,ALASKA
Davi Squires, May
AYES: Lane, Horn, McClure, Towsley, Seese, Osenga, Squires
NOES: None
ABSENT: None
ABSTAIN: None
ATTEST:
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ik i1
Brenda J. Ballou, MMC
City Clerk y pF' E•,,,
(City Seao..,.GOR"it;N.P4'�
SEAL.
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INTENT:
Improve citizen access to and connection with the City of Seward by upgrading and redesigning
the city's website.
CONSISTENCY CHECKLIST: Yes No
Comprehensive Plan (document source here):
Strategic Plan (document source here):
Other (list):
FISCAL NOTE: Funding for this contract for year 1 (2019) has been included in the 2019
budget. The total cost of the five-year contract is $24,740.50.
Approved by Finance Department: -"'�UOl!C-te?=....,,JM,1£Jd,""™4"'""'-'11;,,1�"'-=---------
ATTORNEY REVIEW: Yes _X_ No __ Not Applicable
__
RECOMMENDATION:
Approve Resolution 2019-040
NIA
X
X
X
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Master Subscription Agreement
This Master Subscription Agreement (“Agreement) is entered into and effective ______________,
2019 (“Effective Date”) by and between Seward, AK (“Customer”) and Granicus, LLC, a Minnesota Limited
Liability Company d/b/a Granicus (“Granicus”). Customer and Granicus may each be referred to herein as
“Party” or collectively as “Parties”.
By accessing the Granicus Products and Services, Customer accepts this Agreement. Due to the rapidly
changing nature of digital communications, this Agreement may be updated from time to time at
Granicus’ sole discretion. Notification to Customer will be via email or posting to the Granicus website.
1. Definitions. In addition to terms defined elsewhere in this Agreement, the following terms shall
have the meaning specified:
“Agreement Term” means the total time covered by the Initial Term and all Extension Terms for
each Order or SOW under this Agreement, further specified in Section 7.1.
“Extension Term” means any term that increases the length of the Initial Term of this Agreement or
an Order Term of an Order or SOW.
“Granicus Products and Services” means the products and services made available
to Customer pursuant to this Agreement, which may include
Granicus products and services accessible for use by Customer on a subscription basis (“Software-as-
a-Service” or “SaaS”), Granicus professional services, content from any professional
services or other required equipment components or other required hardware, as specified
in each Order or SOW.
“Initial Term” shall have the meaning specified in Exhibit A or Order
or SOW between Granicus and Customer for the first duration of performance that Customer has
access to Granicus Products and Services.
“Order” means a written order, proposal, or purchase document in which Granicus agrees to provide
and Customer agrees to purchase specific Granicus Products and Services.
“Order Term” means the then-current duration of performance identified on each Order or SOW, for
which Granicus has committed to provide, and Customer has committed to pay for, Granicus Products
and Services.
“Statement of Work” or “SOW” means a written order, proposal, or purchase document that is
signed by both Parties and describes the Granicus Products and Services to be provided and/or
performed by Granicus. Each Order or SOW shall describe the Parties’ performance obligations and
any assumptions or contingencies associated with the implementations of the Granicus Products and
Services, as specified in each Order or SOW placed hereunder.
“Support” means the ongoing support and maintenance services performed by Granicus related to
the Granicus Products and Services as specified in each Order or SOW placed between the Parties.
2. Ordering and Scope
1. Ordering Granicus Products and Services. The Parties may execute one or
more Order or SOW related to the sale and purchase
of Granicus Products and Services. Each Order or SOW will generally include an itemized list of
the Granicus Products and Services as well as the Order Term for such Granicus Products and
Services. Each Order or SOW must, generally, be signed by the Parties; although, when a validly-
issued purchase order by Customer accompanies the Order or SOW, then the Order or SOW need not
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be executed by the Parties. Each Order or SOW shall be governed by this Agreement regardless of any
pre-printed legal terms on each Order or SOW, and by this reference is incorporated herein.
2. Support. Basic support related to standard Granicus Products and Services is included within the
fees paid during the Order Term. Granicus may update its Support obligations under this Agreement,
so long as the functionality purchased by Customer is not materially diminished.
3. Future Functionality. Customer acknowledges that any purchase hereunder is not contingent on
the delivery of any future functionality or features.
4. Cooperative Purchasing. To the extent permitted by law and approved by Customer, the terms
of this Agreement and set forth in one or more Order or SOW may be extended for use by other
municipalities, school districts and governmental agencies upon execution of an addendum or
other duly signed writing setting forth all of the terms and conditions for such use. The applicable fees
for additional municipalities, school districts or governmental agencies will be provided by Granicus
to Customer and the applicable additional party upon written request.
3. Use of Granicus Products and Services and Proprietary Rights
1. Granicus Products and Services. The Granicus Products and Services are purchased
by Customer as subscriptions during an Order Term specified in each Order or SOW.
Additional Granicus Products and Services may be added during an Order Term as described in Section
2.1.
2. Permitted Use. Subject to the terms and conditions of this Agreement, Granicus hereby grants
during each Order Term, and Customer hereby accepts, solely for its internal use, a
worldwide, revocable, non-exclusive, non-transferrable right to use the Granicus Products and
Services to the extent allowed in the relevant Order or SOW (collectively the “Permitted Use”). The
Permitted Use shall also include the right, subject to the conditions and restrictions set forth herein,
to use the Granicus Products and Services up to the levels limited in the applicable Order or SOW.
1. Data Sources. Data uploaded into Granicus Products and Services must be brought in
from Customer sources (interactions with end users and opt-in contact lists). Customer cannot
upload purchased contact information into Granicus Products and
Services without Granicus’ written permission and professional services support for list
cleansing.
2. Passwords. Passwords are not transferable to any third party. Customer is responsible
for keeping all passwords secure and all use of the Granicus Products and Services accessed
through Customer’s passwords.
3. Content. Customer can only use Granicus Products and Services to share content that is
created by and owned by Customer and/or content for related organizations provided that it is
in support of other organizations but not as a primary communication vehicle for other
organizations that do not have a Granicus subscription. Any content deemed inappropriate for a
public audience or in support of programs or topics that are unrelated to Customer, can be
removed or limited by Granicus.
1. Disclaimers. Any text, data, graphics, or any other material displayed or published
on Customer’s website must be free from violation of or infringement of copyright,
trademark, service mark, patent, trade secret, statutory, common law or proprietary or
intellectual property rights of others. Granicus is not responsible for content migrated by
Client or any third party.
4. Advertising. Granicus Products and Services shall not be used to promote products or
services available for sale through Customer or any third party unless approved in writing, in
advance, by Granicus. Granicus reserves the right to request and review the details of any
agreement between Customer and a third party that compensates Customer for the right to have
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information included in Content distributed or made available through Granicus Products and
Services prior to approving the presence of Advertising within Granicus Products and Services.
5. Granicus Subscriber Information for Communications Cloud Suite only
1. Data Provided by Customer. Data provided by Customer and contact information
gathered through Customer’s own web properties or activities will remain the property
of Customer (“Direct Subscriber”), including any and all personally identifiable information
(PII). Granicus will not release the data without the express written permission of Customer,
unless required by law.
2. Data Obtained through the Granicus Advanced Network
1. Granicus offers a SaaS product, known as the Communic ations Cloud, that offers
Direct Subscribers recommendations to subscribe to other Granicus customer’s digital
communication (the “Advanced Network”). When a Direct Subscriber signs up through
one of the recommendations of the Advanced Network, that subscriber is a “Network
Subscriber” to the agency it subscribed to through the Advanced Network.
2. Access to the Advanced Network is a benefit of the GovDelivery
Communications Cloud subscription with Granicus. Network Subscribers are available
for use only on the GovDelivery Communications Cloud while Customer is under an
active GovDelivery Communications Cloud subscription. Network Subscribers will not
transfer to Customer upon termination of any Granicus Order, SOW or Exhibit.
Customer shall not use or transfer any of the Network Subscribers after termination of
its Order, SOW or Exhibit placed under this Agreement. All information related to
Network Subscribers must be destroyed by Customer within 15 calendar days of the
Order, SOW or Exhibit placed under this Agreement terminating.
3. Opt-In. During the last 10 calendar days of Customer’s Order Term for the
terminating Order, SOW or Exhibit placed under this Agreement, Customer may send an
opt-in email to Network Subscribers that shall include an explanation of Customer’s
relationship with Granicus terminating and that the Network Subscribers may visit
Customer’s website to subscribe to further updates from Customer in the future. Any
Network Subscriber that does not opt -in will not be transferred with the subscriber list
provided to Customer upon termination.
3. Restrictions. Customer shall not:
1. Misuse any Granicus resources or cause any disruption, including but not limited to, the
display of pornography or linking to pornographic material, advertisements, s olicitations, or
mass mailings to individuals who have not agreed to be contacted;
2. Use any process, program, or tool for gaining unauthorized access to the systems,
networks, or accounts of other parties, including but not limited to, other Granicus customers;
3. Customer must not use the Granicus Products and Services in a manner in which system
or network resources are unreasonably denied to other Granicus clients;
4. Customer must not use the Services as a door or signpost to another server.
5. Access or use any portion of Granicus Products and Services, except as expressly allowed
by this Agreement or each Order or SOW placed hereunder;
6. Disassemble, decompile, or otherwise reverse engineer all or any portion of the Granicus
Products and Services;
7. Use the Granicus Products and Services for any unlawful purposes;
8. Export or allow access to the Granicus Products and Services in violation of U.S. laws or
regulations;
9. Except as expressly permitted in this Agreement, subcontract, disclose, rent, or lease
the Granicus Products and Services, or any portion thereof, for third party use; or
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10. Modify, adapt, or use the Granicus Products and Services to develop any software
application intended for resale which uses the Granicus Products and Services in whole or in
part.
4. Customer Feedback. Customer assigns to Granicus any suggestion, enhancement, request,
recommendation, correction or other feedback provided by Customer relating to the use of
the Granicus Products and Services. Granicus may use such submissions as it deems appropriate in its
sole discretion.
5. Reservation of Rights. Subject to the limited rights expressly granted hereunder, Granicus and/or
its licensors reserve all right, title and interest in the Granicus Products and Services,
the documentation and resulting product including all related intellectual property rights. Further, no
implied licenses are granted to Customer. The Granicus name, the Granicus logo, and the product
names associated with the services are trademarks of Granicus or its suppliers, and no right or license
is granted to use them.
4. Payment
1. Fees. Customer agrees to pay all fees, costs and other amounts as specified in each Order
or SOW. Annual fees are due upfront according to the billing frequency specified in each Order or
SOW. Granicus reserves the right to suspend any Granicus Products and Services should there be a
lapse in payment. A lapse in the term of each Order or SOW will require the payment of a setup fee
to reinstate the subscription. All fees are exclusive of applicable state, local, and federal taxes, which,
if any, will be included in the invoice. It is Customer’s responsibility to provide applicable exemption
certificate(s).
2. Disputed Invoiced Amounts. Customer shall provide Granicus with detailed written notice of any
amount(s) Customer reasonably disputes within thirty (30) days of the date of invoice for said
amount(s) at issue. Granicus will not exercise its rights under 4.1 above if Customer has, in good faith,
disputed an invoice and is diligently trying to resolve the dispute. Customer’s failure to
provide Granicus with notice of any disputed invoiced amount(s) shall be deemed to be Customer’s
acceptance of the content of such invoice.
3. Price Increases. Any price increases not negotiated in advance shall be provided
by Granicus to Customer at least thirty (30) days prior to the end of the Order Term. Upon each yearly
anniversary during the term of this Agreement (including the Initial Term, all Extended Terms, and all
Order Terms), the Granicus Product and Services fees shall increase from the previous term’s
fees by up to ten (10) percent per year.
5. Representations, Warranties and Disclaimers
1. Representations. Each Party represents that it has validly entered into this Agreement and has
the legal power to do so.
2. Warranties. Granicus warrants that it takes all precautions that are standard in the industry to
increase the likelihood of a successful performance for the Granicus Products and Services;
however, the Granicus Products and Services are provided “AS IS” and as available.
3. Disclaimers. EXCEPT AS PROVIDED IN SECTIONS 5.2 ABOVE, EACH PARTY HEREBY DISCLAIMS ANY
AND ALL OTHER WARRANTIES OF ANY NATURE WHATSOEVER WHETHER ORAL AND WRITTEN,
EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES
OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, AND FITNESS FOR A
PARTICULAR PURPOSE. GRANICUS DOES NOT WARRANT THAT GRANICUS PRODUCTS AND SERVICES
WILL MEET CUSTOMER’S REQUIREMENTS OR THAT THE OPERATION T HEREOF WILL BE
UNINTERRUPTED OR ERROR FREE.
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6. Confidential Information
1. Confidential Information. It is expected that one Party (Disclosing Party) may disclose to the other
Party (Receiving Party) certain information which may be considered confidential and/or trade secret
information (“Confidential Information”). Confidential Information shall include: (i)
Granicus’ Products and Services, (ii) non-public information if it is clearly and conspicuously marked
as “confidential” or with a similar designation at the time of disclosure; (iii) non-public information of
the Disclosing Party if it is identified as confidential and/or proprietary before, during, or promptly
after presentation or communication and (iv) any information that should be reasonably understood
to be confidential or proprietary to the Receiving Party, given the nature of the information and the
context in which disclosed.
Each Receiving Party agrees to receive and hold any Confidential Information in strict
confidence. Without limiting the scope of the foregoing, each Receiving Party also agrees: (a) to
protect and safeguard the Confidential Information against unauthorized use, publication or
disclosure; (b) not to reveal, report, publish, disclose, transfer, copy or oth erwise use any
Confidential Information except as specifically authorized by the Disclosing Party; (c) not to use
any Confidential Information for any purpose other than as stated above; (d) to restrict access to
Confidential Information to those of its advisors, officers, directors, employees, agents,
consultants, contractors and lobbyists who have a need to know, who have been advised of the
confidential nature thereof, and who are under express written obligations of confidentiality or
under obligations of confidentiality imposed by law or rule; and (e) to exercise at least the same
standard of care and security to protect the confidentiality of the Confidential Information
received by it as it protects its own confidential information.
If a Receiving Party is requested or required in a judicial, administrative, or governmental
proceeding to disclose any Confidential Information, it will notify the Disclosing Party as promptly
as practicable so that the Disclosing Party may seek an appropriate protective order or waiver for
that instance.
2. Exceptions. Confidential Information shall not include information which: (i) is or becomes public
knowledge through no fault of the Receiving Party; (ii) was in the Receiving Party’s possession before
receipt from the Disclosing Party; (iii) is rightfully received by the Receiving party from a third party
without any duty of confidentiality; (iv) is disclosed by the Disclosing Party without any duty of
confidentiality on the third party; (v) is independently developed by the Receiving Party without use
or reference to the Disclosing Party’s Confidential Information; or (vi) is disclosed with the prior
written approval of the Disclosing Party.
3. Storage and Sending. In the event that Granicus Products and Services will be used to store
and/or send Confidential Information, Granicus must be notified in writing, in advance of the storage
or sending. Should Customer provide such notice, Customer must ensure that Confidential
Information or sensitive information is stored behind a secure interface and
that Granicus Products and Services be used only to notify people of updates to the information that
can be accessed after authentication against a secure interface managed by Customer. Customer is
ultimately accountable for the security and privacy of data held by Granicus on its behalf.
4. Return of Confidential Information. Each Receiving Party shall return or destroy the Confidential
Information immediately upon written request by the Disclosing Party; provided, however,
that each Receiving Party may retain one copy of the Confidential Information in order to comply with
applicable laws and the terms of this Agreement. Customer understands and agrees that it may not
always be possible to completely remove or delete all personal data from Granicus’ databases without
some residual data because of backups and for other reasons.
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7. Term and Termination
1. Agreement Term. The Agreement Term shall begin on the date of the initial Order or SOW and
continue through the latest date of the Order Term of each Order or SOW under this Agreement,
unless otherwise terminated as provided in this Section 7. Each Order or SOW will specify an Order
Term for the Granicus Products and Services provided under the respective Order
or SOW. Customer’s right to access or use the Granicus Products and Services will cease at the end of
the Order Term identified within each Order or SOW, unless either extended or earlier terminated as
provided in this Section 7. Unless a Party has given written notice to the other Party at least ninety
(90) days prior to the end of the then-current Order Term, the Granicus Products and Services will
automatically renew at the end of each term for an Extension Term of one (1) year.
2. Effect of Termination. If the Parties agree to terminate this Agreement and an Order
or SOW is still in effect at the time of termination, then the terms and conditions contained in this
Agreement shall continue to govern the outstanding Order or SOW until termination or expiration
thereof. If the Agreement is terminated for breach, then unless otherwise agreed to in writing, all
outstanding Orders or SOWs shall immediately terminate as of the Agreement termination date.
Unless otherwise stated in this Agreement, in no event shall Customer be entitled to a refund of any
prepaid fees upon termination.
3. Termination for Cause. The non-breaching Party may terminate this Agreement upon written
notice if the other Party is in material breach of this Agreement and fails to cure such breach
within thirty (30) days after the non-breaching Party provides written notice of the breach. A Party
may also terminate this Agreement immediately upon notice if the other Party: (a) is liquidated,
dissolved, or adjudged to be in a state of bankruptcy or r eceivership; (b) is insolvent, unable to pay its
debts as they become due, makes an assignment for the benefit of creditors or takes advantage or
any law for the benefit of debtors; or (c) ceases to conduct business for any reason on an ongoing
basis leaving no successor in interest. Granicus may, without liability, immediately suspend or
terminate any or all Order or SOW issued hereunder if any Fees owed under this Agreement are past
due pursuant to Section 4.1.
4. Rights and Obligations After Termination. In the event of expiration or termination of this
Agreement, Customer shall immediately pay to Granicus all Fees due to Granicus through the date of
expiration or termination.
5. Survival. All rights granted hereunder shall terminate upon the latter of the termination or
expiration date of this Agreement, or each Order or SOW. The provisions of this Agreement with
respect to warranties, liability, choice of law and jurisdiction, and confidentiality shall survive
termination of this Agreement and continue in full force and effect.
8. Limitation of Liability
1. EXCLUSION OF CONSEQUENTIAL AND RELATED DAMAGES. UNDER NO CIRCUMSTANCES
SHALL GRANICUS BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF
THE THEORY OF LIABILITY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. FURTHER, GRANICUS SHALL NOT BE LIABLE FOR: (A) ERROR OR INTERRUPTION OF USE OR
FOR LOSS OR INACCURACY OR CORRUPTION OF CUSTOMER DATA; (B) COST OF PROCUREMENT OF
SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY; (C) LOSS OF BUSINESS; (D) DAMAGES ARISING OUT
OF ACCESS TO OR INABILITY TO ACCESS THE SERVICES, SOFTWARE, CONTENT, OR RELATED TECHNICAL
SUPPORT; OR (E) FOR ANY MATTER BEYOND GRANICUS’ REASONABLE CONTROL, EVEN
IF GRANICUS HAS BEEN ADVISED OF THE POSSIBILITY OF ANY OF THE FOREGOING LOSSES OR
DAMAGES.
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2. LIMITATION OF LIABILITY. EXCEPT FOR CUSTOMER’S BREACH OF SECTION 3.3, IN NO INSTANCE
SHALL EITHER PARTY’S LIABILITY TO THE OTHER PARTY FOR DIRECT DAMAGES UNDER THIS
AGREEMENT (WHETHER IN CONTRACT OR TORT OR OTHERWISE) EXCEED THE FEES PAID
BY CUSTOMER FOR THE GRANICUS PRODUCTS AND SERVICES DURING THE SIX (6) MONTHS
IMMEDIATELY PRECEDING THE DATE THE DAMAGED PARTY NOTIFIES THE OTHER PARTY IN WRITING
OF THE CLAIM FOR DIRECT DAMAGES. GRANICUS SHALL NOT BE RESPONSIBLE FOR ANY LOST PROFITS
OR OTHER DAMAGES, INCLUDING DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR ANY
OTHER DAMAGES, HOWEVER CAUSED. NEITHER PARTY MAY INSTITUTE AN ACTION IN ANY FORM
ARISING OUT OF NOR IN CONNECTION WITH THIS AGREEMENT MORE THAN TWO (2) YEARS AFTER
THE CAUSE OF ACTION HAS ARISEN. THE ABOVE LIMITATIONS WILL NOT LIMIT CUSTOMER’S
PAYMENT OBLIGATIONS UNDER SECTION 4 ABOVE.
9. Indemnification
1. Indemnification by Granicus. Granicus will defend Customer from and against all losses,
liabilities, damages and expenses arising from any claim or suit by a third party unaffiliated with either
Party to this Agreement (“Claims”) and shall pay all losses, damages, liabilities, settlements,
judgments, awards, interest, civil penalties, and reasonable expenses (collectively, “Losses,” and
including reasonable attorneys’ fees and court costs), to the extent arising out of any Claims by any
third party that Granicus Products and Services infringe a valid U.S. copyright or U.S. patent issued as
of the date of the applicable Order or SOW. In the event of such a Claim, if Granicus determines that
an affected Order or SOW is likely, or if the solution is determined in a final, non-appealable judgment
by a court of competent jurisdiction, to infringe a valid U.S. copyright or U.S. patent issued as of the
date of the applicable Order or SOW, Granicus will, in its discretion: (a) replace the affected Granicus
Products and Services; (b) modify the affected Granicus Products and Services to render it non -
infringing; or (c) terminate this Agreement or the applicable Order or SOW with respect to the
affected solution and refund to Customer any prepaid fees for the then-remaining or unexpired
portion of the Order or SOW term. Notwithstanding the foregoing, Granicus shall have no obligation
to indemnify, defend, or hold Customer harmless from any Claim to the extent it is based upon: (i) a
modification to any solution by Customer (or by anyone under Customer’s direction or control or
using logins or passwords assigned to Customer); (ii) a modification made by Granicus pursuant to
Customer’s required instructions or specifications or in reliance on materials or information provided
by Customer; or (iii) Customer’s use (or use by anyone under Customer’s direction or control or using
logins or passwords assigned to Customer) of any Granicus Products and Services other than in
accordance with this Agreement. This section 9.1 sets forth Customer’s sole and exclusive remedy,
and Granicus’ entire liability, for any Claim that the Granicus Products and Services or any other
materials provided by Granicus violate or infringe upon the rights of any third party.
2. Indemnification by Customer. Customer shall defend, indemnify, and hold Granicus harmless
from and against any Claims, and shall pay all Losses, to the extent arising out of or related to
(a) Customer’s (or that of anyone authorized by Customer or using logins or passwords assigned to
Customer) use or modification of any Granicus Products and Services; (b) any Customer content; or
(c) Customer’s violation of applicable law.
3. Defense. With regard to any Claim subject to indemnification pursuant to this Section 9: (a) the
Party seeking indemnification shall promptly notify the indemnifying Party upon becoming aware of
the Claim; (b) the indemnifying Party shall promptly assume sole defense and control of such Claim
upon becoming aware thereof; and (c) the indemnified Party shall reasonably cooperate with the
indemnifying Party regarding such Claim. Nevertheless, the indemnified Party may reasonably
participate in such defense, at its expense, with counsel of its choice, but shall not settle any such
Claim without the indemnifying Party’s prior written consent. The indemnifying Party shall not settle
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or compromise any Claim in any manner that imposes any obligations upon the indemnified Party
without the prior written consent of the indemnified Party.
10. General
1. Relationship of the Parties. Granicus and Customer acknowledge that they operate independent
of each other. Nothing in this Agreement shall be deemed or construed to create a joint venture,
partnership, agency, or employee/employer relationship between the Parties for any purpose,
including, but not limited to, taxes or employee benefits. Each Party will be solely responsible for the
payment of all taxes and insurance for its employees and business operations.
2. Subcontractors. Granicus agrees that it shall be responsible for all acts and omissions of its
subcontractors to the same extent Granicus would be responsible if committed directly by Granicus.
3. Headings. The various section headings of this Agreement are inserted only for convenience of
reference and are not intended, nor shall they be construed to modify, define, limit, or expand the
intent of the Parties.
4. Amendments. This Agreement may not be amended or modified except by a written instrument
signed by authorized representatives of both Parties. Notwithstanding the foregoing, Granicus retains
the right to revise the policies referenced herein at any time, so long as the revisions are reasonable
and consistent with industry practices, legal requirements, and the requirements of any third-
party suppliers.
5. Severability. To the extent permitted by applicable law, the Parties hereby waive any provision of
law that would render any clause of this Agreement invalid or otherwise unenforceable in any
respect. In the event that a provision of this Agreement is held to be invalid or otherwise
unenforceable, such provision will be interpreted to fulfill its intended purpose to the maximum
extent permitted by applicable law, and the remaining provisions of this Agreement will continue in
full force and effect.
6. Assignment. Neither Party may assign, delegate, or otherwise transfer this Agreement or any of
its rights or obligations hereunder, either voluntarily or by operation of law, without the prior written
consent of the other Party (such consent not to be unreasonably withheld); provi ded, however, that
either Party may assign this Agreement without the other Party’s consent in the event
of any successor or assign that has acquired all, or substantially all, of the assigning Party’s business
by means of merger, stock purchase, asset purchase, or otherwise. Any assignment or attempted
assignment in violation of this Agreement shall be null and void.
7. No Third-Party Beneficiaries. Subject to Section 10.6, this Agreement is binding upon, and insures
solely to the benefit of the Parties hereto and their respective permitted successors and assigns; there
are no third-party beneficiaries to this Agreement.
8. Notice. Other than routine administrative communications, which may be exchanged by the
Parties via email or other means, all notices, consents, and approvals hereunder shall be in writing
and shall be deemed to have been given upon: (a) personal delivery; (b) the day of receipt, as shown
in the applicable carrier’s systems, if sent via FedEx, UPS, DHL, or other nationally recognized express
carrier; (c) the third business day after sending by U.S. Postal Service, First Class, postage prepaid,
return receipt requested; or (d) sending by email, with confirmed receipt from the receiving
party. Either Party may provide the other with notice of a change in mailing or email address in which
case the mailing or email address, as applicable, for that Party will be deemed to have been
amended. The mailing and email addresses of the Parties are as follows:
Granicus Enter Agency Name
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ATTN: Contracts ATTN:
Address: 408 St. Peter Street
Suite 600
Saint Paul, MN 55102
Address:
Phone: (651) 757-4154 Phone:
Email: contracts@granicus.com Email:
9. Force Majeure. Any delay in the performance by either Party hereto of its obligations hereunder
shall be excused when such delay in performance is due to any cause or event of any nature
whatsoever beyond the reasonable control of such Party, including, without limitation, any act of God;
any fire, flood, or weather condition; any computer virus, worm, denial of service attack; any
earthquake; any act of a public enemy, war, insurrection, riot, explosion or strike; provided,
that written notice thereof must be given by such Party to the other Party within twenty (20) days
after occurrence of such cause or event.
10. Choice of Law and Jurisdiction. This Agreement shall be governed by and interpreted under the
laws of the State of Minnesota, without reference to the State’s principles of confli cts of law.
The Parties expressly consent and submit to the exclusive jurisdiction of the state and federal courts
of Ramsey County, Minnesota.
11. Entire Agreement. This Agreement, together with all Orders or SOWs referenced herein, sets
forth the entire understanding of the Parties with respect to the subject matter of this Agreement,
and supersedes any and all prior oral and written understandings, quotations, communications, and
agreements. Granicus and Customer agree that any and all Orders or SOWs are incorporated herein
by this reference. In the event of possible conflict or inconsistency between such documents, the
conflict or inconsistency shall be resolved by giving precedence in the following order: (1) the terms
of this Agreement; (2) Orders; (3) all other SOWs or other purchase documents; (4) Granicus response
to Customer’s request for RFI, RFP, RFQ; and (5) Customer’s RFI, RFP, RFQ.
12. Reference. Notwithstanding any other terms to the contrary contained
herein, Customer grants Granicus the right to use Customer’s name and logo in customer lists and
marketing materials.
13. Injunctive Relief. Granicus is entitled to obtain injunctive relief if Customer’s use
of Granicus Products and Services is in violation of any restrictions set forth in this Agreement.
IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed by their respective duly-
authorized representatives on the Effective Date as set forth above.
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Granicus Proposal for Seward, AK
Granicus Contact
Name:Evan Webb
Phone:720-770-5594
Email:evan.webb@granicus.com
Proposal Details
Quote Number:Q-58188
Prepared On:4/4/2019
Valid Through:4/28/2019
Pricing
Payment Terms:Net 30 (Payments for subscriptions are due at the beginning of the period of performance.)
Currency:USD
Period of Performance:The term of the Agreement will commence on the date this document is signed and will
continue for 60 months.
One-Time Fees
Solution Billing
Frequency Quantity/Unit One-Time Fee
govAccess – Website Design and Implementation – Pioneer Milestones - 40/
20/20/20 1 Each $7,500.00
SUBTOTAL: $7,500.00
Annual Fees for New Subscriptions
Solution Billing
Frequency Quantity/Unit Annual Fee
govAccess - Maintenance, Hosting, & Licensing Fee - Core Annual 1 Each $0.00
(First year free)
SUBTOTAL:$0.00
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Remaining Period(s)
Solution(s)Year 2 Year 3 Year 4 Year 5
govAccess -
Maintenance, Hosting, &
Licensing Fee - Core
$4,000.00 $4,200.00 $4,410.00 $4,630.50
SUBTOTAL:$4,000.00 $4,200.00 $4,410.00 $4,630.50
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Product Descriptions
Name Description
govAccess – Website
Design and
Implementation –
Pioneer
govAccess Website Design and Implementation - Pioneer provides a citizen focused website
and includes:
• One (1) homepage wireframe from Granicus' design library
• One (1) custom mobile homepage
• Fully responsive design
• Custom mobile homepage or standard mobile responsive homepage
• Video background or standard rotating Image carousel (switchable at any time)
• Programming/CMS implementation
• Migrate up to 50 webpages
• One (1) day of remote web-based training
govAccess -
Maintenance,
Hosting, & Licensing
Fee - Core
The govAccess Maintenance, Hosting, and Licensing plan is designed to equip the client with
the technology, expertise and training to keep the client's website relevant and effective over
time.
Services include the following:
• Ongoing software updates
• Unlimited technical support (6:00 AM - 6:00 PM PT, Monday - Friday)
• Access to training webinars and on-demand video library
• Access to best practice webinars and resources
• Annual health check with research-based recommendations for website optimization
• DDoS mitigation
• Disaster recovery with 90-minute failover (RTO) and 15-minute data replication (RPO)
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Terms and Conditions
• Link to Terms:https://granicus.com/pdfs/Master_Subscription_Agreement.pdf
• This quote is exclusive of applicable state, local, and federal taxes, which, if any, will be included in the invoice. It
is the responsibility of Seward, AK to provide applicable exemption certificate(s).
• Any lapse in payment may result in suspension of service and will require the payment of a setup fee to reinstate
the subscription.
• If submitting a Purchase Order, please include the following language: All pricing, terms and conditions of quote
Q-58188 dated 4/4/2019 are incorporated into this Purchase Order by reference.
• Billing Frequency Notes (Milestones - 40/20/20/20):
• An initial payment equal to 40% of the total;
• A payment equal to 20% of the total upon Granicus' delivery of the draft homepage design concepts to
the client;
• A payment equal to 20% of the total upon implementation of the main website into the VCMS on a
Granicus-hosted development server; and
• A payment equal to 20% of the total upon completion; provided, however that the client has completed
training. If the client has not completed training, then Granicus shall invoice the client at the earlier of:
completion of training or 21 days after completion.
• Seward, AK is eligible to receive up to five (5) two-day passes to the 2019 Granicus National Summit, valued at
$299.00 each. The Granicus National Summit is the premiere user conference for public sector professionals
across federal, state, and local government. Attendees will be provided with hands-on training led by Granicus
subject matter experts, as well as opportunities to learn and network with peers and leaders in government.
Granicus National Summit Dates: May 14-15, 2019
Agreement and Acceptance
By signing this document, the undersigned certifies they have authority to enter the agreement. The undersigned also
understands the services and terms.
Billing Information
Name:
Phone:
Email:
Address:
Seward, AK
Signature:
Name:
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info@granicus.com | granicus.com
Most people come to a government website with one goal – to complete a task – yet most government
websites fail to deliver. With Granicus govAccess, user-friendly design, powerful content, accessibility,
and secure transactions have never been easier.
A GOVERNMENT WEBSITE TO BETTER SERVE YOUR CITIZENS
MODERN WEBSITE DESIGN, MADE EASY!
A website redesign doesn’t have to be a daunting
task. Let our team of experts guide you through the
process. We’ll leverage best practices gleaned from
developing more than 800 government websites,
combined with our proven and collaborative project
process, to deliver a modern website your agency will
be proud of.
SIMPLE, YET DYNAMIC GOVERNMENT CMS
govAccess is a content management system (CMS)
that was purpose built for government, allowing your
staff to easily create content that informs, engages
and serves their communities. Our CMS makes it easy
to manage mobile experiences, bring more services
online, share content through popular social media
channels, create custom interior pages, and more - all
while ensuring consistency and control.
ENTERPRISE-CLASS HOSTING + SUPPORT
From our state-of-the-art hosting infrastructure with
greater than 99.9% uptime, to a team of certified
government experts and tech gurus, the govAccess
team relentlessly focuses on client satisfaction.
Continuous optimization, regular health checks that
include research-based recommendations, and 24x7
support deliver guaranteed success.
The Granicus Team went above and beyond.
They were as invested in the website as we
were, and we truly appreciated that.
Anthony WilsonPublic Information OfficerCity of San Angelo, TX
Granicus govAccess
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info@granicus.com | granicus.com
Granicus govAccess
WEBSITE DESIGN + IMPLEMENTATION – PIONEER
KEY CMS FEATURES
SUPPORT + MAINTENANCE
A homepage wireframe from our design library
Fully responsive design
Custom Mobile Homepage or Standard Mobile Responsive Homepage
Video Background or Standard Rotating Image carousel (switchable at any time)
Website Programming + CMS Implementation
Migrate up to 50 webpages
One (1) day of remote Web-based Training (typically used for “Writing for the Web” Training, Accessibility Training, and CMS Training)
Ongoing software updates (quarterly)
Role-based dashboard for easy content updates, approvals + ability to lock down user permissions
Mobile management to analyze mobile traffic and customize display on mobile device
Interior page builder with drag-and-drop page building, 100+ widgets, save and reuse layouts + more
Social media management with ability to schedule + preview posts to multiple social media accounts
Form and survey builder with ready-to-use templates for the m ost common use cases, conditional logic, payment processing, and legally binding digital signatures
Flexible search with the ability to define search synonyms, promote page + more
Universal API + a vast number of commonly used apps integrated out-of-the-box
24/7 support
Online help, including an extensive library of on-demand training videos
Hosting infrastruture with 99.9% uptime
Disaster recovery w/ 90 min failover (RTO), data replication every 15 mins (RPO), failover testing every 2 wks.
Enterprise grade DDoS migration
Industry leading data security (advanced threat detection and penetration)
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Website Redesign, Hosting, and Support
Quote for Seward Alaska
Bob Geiger
PO Box 2235 Tallahassee, FL 32316
850-692-7132 bgeiger@municode.com
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LETTER OF INTEREST
01.08.19
Seward City Hall
410 Adams Street
Seward, AK 99664
Dear Website Selection Team:
Thank you for the opportunity to present our quote for website redesign, hosting, and support services. It is our
goal to deliver a mobile-friendly website that is professional, easy-to-use, and easy-to-maintain.
Our team has developed a portfolio of online services that are tailored for local government agencies. We have
worked with cities, towns, villages, counties and other local government agencies for over sixty-five years
continually striving to make your job easier. When it comes to posting content on the web, our solution is simple
and straight-forward.
Our websites make it easier for your community to find content by providing multiple navigation paths to each
page. Our designs reinforce self-service to enable 24x7 online access to your organization’s services.
We create your website using Drupal, an industry-leading content management system. Since Drupal is open-
source, your website is truly yours unlike those of many other government redesign companies that use their own
proprietary software.
We are thrilled at the opportunity to partner on such an important initiative.
Sincerely,
Brian Gilday
President, Website Division
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CONTENTS
Letter of Interest ........................................................................................................................................ 2
Contents .................................................................................................................................................... 3
Company Profile ........................................................................................................................................ 4
References and Design Examples ................................................................................................................ 6
Website Content Management System (CMS) Features ............................................................................... 9
Meeting and Agenda Management (Optional) ........................................................................................... 10
Project Timeline and Approach .................................................................................................................. 11
Hosting, Maintenance, and Customer Support ........................................................................................... 14
Project Costs ............................................................................................................................................. 16
Payment Schedule ..................................................................................................................................... 17
Services Agreement................................................................................................................................... 18
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COMPANY PROFILE
History, Mission, and Team
With over 65 years of experience, Municode's mission is to connect public sector organizations with their
communities. Our solutions promote transparency and efficiency - such as custom website design, meeting and
agenda management, online payment portals, the legal codification process, and our robust suite of online
legislative search tools.
Municode has been in business
for over sixty-five years and
partners with more than 4,500
government agencies across all
fifty states. Municode is a
privately-owned corporation
and is financially sound with no
debt. Our leadership focuses
on improving Municode
through investments in its
people and its technology. Our
culture is conducive to the
longevity of our employees;
Our clients can establish a long-
term partnership with our
experienced and stable
workforce.
Municode is home to over 230
employees (most of whom enjoy
a 10+ year tenure). Our
headquarters in Tallahassee, Florida includes four buildings totaling 56,000 square feet. Our West Coast office is
in Portland, Oregon. We also have individual team members working in several states across the country.
Our Vision: Simple, Seamless Integration
Our vision is to create seamless integration between our service offerings. The goal is to reduce staff workload,
while at the same time, increasing the ability for municipalities to connect with their communities.
The following example integration points are either in place today or
envisioned in our future strategic roadmap.
• Unified search across all platforms (website, meetings, online codes)
• Auto-publish agendas and minutes from the Meetings platform to the
Website
• Ordinance auto-publishing from the Meetings platform to your online
code, queued for supplementation, Code of ordinance cross-
references to legislative voting history, minutes, and video/audio
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Project Team
We have a highly-skilled team with a customer service focus.
Jarrod - Project Sponsorship / Project Management / Customer Service
Jarrod has a Bachelor of Science degree in Mathematics and Business
Administration from the University of Oregon. Jarrod is the Director of Professional
Services and leads all aspects of project development and customer support.
Dave - Project Management / User Experience
Dave has a Bachelor of Arts degree in Communications from California State
University. In addition to project and design leadership, Dave will participate in
various analytical, site configuration, content migration, and training activities.
Mary Joy – Project Management / User Experience
Mary Joy has that unique ability to put technical concepts into easy-to-
understand terms with clients such as Dunkin Donuts, Gillette, Fidelity, and
Osram Sylvania. A Bentley graduate with a Bachelor of Science in CIS, Mary Joy
leads our customer support efforts and content migration.
Paul – Development / Systems Architecture / QA
Paul has been working on software systems for years and is a strong member of
our team. We will turn to Paul for any custom development work that might be
required. In addition, Paul has many years of experience in quality assurance
testing, so he will be acting as Municode’s lead tester for the engagement.
Drago - Graphic Design
Drago's work speaks for itself. He has the unique ability to capture the essence
of your branding and communication requirements and transform them to
stunning web designs.
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REFERENCES AND DESIGN EXAMPLES
Standard Designs
Our standard designs come as part of our base price and are a great option for those who want a professional,
mobile friendly design without the added expense of custom graphic design work. You choose from one of our
standard layouts and still get to customize the color palette and background photos.
Palmer Lake Colorado
https://www.townofpalmerlake.com/
Population: 2,540
Cathy Green-Sinnard, Town
Administrator
719-481-2953
cathy@palmer-lake.org
Craig Alaska
http://www.craigak.com
Population: 1,201
Brian Templin, Planner
(907) 826-3275
planner@craigak.com
San Augustine Texas
https://www.cityofsanaugustinetx.gov
Population: 2,108
John Camp, City Manager
936-275-2121
John.Camp@cosatx.com
Polson Montana
https://www.cityofpolson.com
Population: 4,488
Kyle Roberts, City Planner
406-883-8213
cityplanner@cityofpolson.com
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Custom Designs
There is a reason why we have loyal customers! It is because we have a great solution, we take care of our
customers, and we are committed to working with you for the long haul. When you pick up the phone and call us,
we answer! When you email, we respond quickly – usually within 30 minutes. When you need us, we will be
there for you. But don’t take our word for it, ask our clients.
Fairbanks Alaska
https://www.fairbanksalaska.us
Population: 31,535
Teal Soden, Communications Director
907-459-6793
tsoden@fairbanks.us
Estacada Oregon
http://www.cityofestacada.org
Population: 2,695
Matt Lorenzen, Economic Development
Manager
503-630-8275 x206
lorenzen@cityofestacada.org
Skagway Alaska
http://www.skagway.org
Population: 1,057
Emily Deach, Municipal Clerk
907-983-9706, 9079832297
e.deach@skagway.org
Cannon Beach Oregon
http://www.ci.cannon-beach.or.us
Population: 1,690
Rusty Barrett, IT Director
503-436-8093
rbarrett@ci.cannon-beach.or.us
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Specialty Sub-Site Graphic Designs
We also offer the option of having graphic designs for sub-sites that require specialized branding. We call these
‘specialty sub-sites’. We leverage your main CMS and database, which allows us to offer these sub-sites with the
same functionality as your main site yet with a completely different look and feel.
Economic Development
www.choosewoodstock.com
https://www.fluvannacounty.org/ced
Festivals
www.wintermusicfestival.org
Police and Fire
www.mvfpd.org
www.quincypd.org
www.co.benton.or.us/sheriff
Golf Courses
www.meadowlakesgc.com
Parks & Recreation
www.cprdnewberg.org
www.cityofvancouver.us/parksrec
Libraries
www.woodstockpubliclibrary.org
Event Centers / Cultural Centers
www.eventcenter.org
www.woodstockoperahouse.com
www.sherwoodcenterforthearts.org
Tourism
www.gofruita.com
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WEBSITE CONTENT MANAGEMENT SYSTEM (CMS) FEATURES
Municode Web was designed for local governments by experts in local government. It utilizes Drupal, an open
source platform, that powers millions of websites and is supported by an active, diverse, and global community.
We are the Drupal experts for local government!
Key Project Deliverables
STANDARD DESIGN
CONTENT MIGRATION
TRAINING
HOSTING
SUPPORT
Standard Features
Responsive Mobile Friendly Design
Simple Page Editor
Best-in-Class Search Engine
ADA/Section 508 Compliance
Social Media Integration
Web Page Categories - create a page once,
have it show up in multiple places
Department Micro-sites (sites-within-a-site)
Rotating Banners and Headline Articles
Online Job Postings
Online Bid/RFP Postings
Photo Album Slideshows
Google Maps Integration
Resource/Document Center
Image auto-scaling and resizing
Site Metrics (Google Analytics)
Scheduled Publish On/Off Dates
Unlimited User logins
Unlimited Content
Word-like WYSIWYG Editor
Private Pages – staff view only
Unlimited Online Fillable Forms
Emergency Alerts
Meeting Agendas/Minutes/Videos
Event Calendar
Page Versioning / Audit Trail
Latest News / Press Releases
Anti-spam controls
Email Harvesting Protection
Broken Link Finder
Dynamic Sitemap
Support for Windows, Mac, Linux
Video integration (YouTube, Vimeo, etc.)
Client owns rights to all data
Organization/Staff Directory
Frequently Asked Questions (FAQs)
Ordinances and Resolutions
Google Translate
Share This Button (Facebook/Twitter)
Secure Pages / SSL
Printer Friendly Pages
RSS Feeds Inbound/Outbound
Optional Features/Services
Email Subscriptions / Notifications
Projects Directory
Parks and Trails Directory
Property Directory (Commercial/Industrial)
Facility Reservations
Business Directory
Board Management
Stand-alone Intranet
Specialty Sub-site Graphic Designs
Custom Development
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MEETING AND AGENDA MANAGEMENT (OPTIONAL)
Municode Web includes a standard feature to post meeting agendas and minutes. Many organizations seek the
additional features of an agenda management solution such as agenda item approval workflow, auto-generated
PDF/Word agendas, live council voting/roll call, and audio/video integration.
Municode Meetings is the easiest-to-use and most modern agenda management system in the industry. It is a
100% cloud-based offering that will greatly reduce the staff time and effort required to create and publish online
agendas and minutes.
Key Project Deliverables
BOARD/COMMITTEE SETUP - configure as
many boards as you need - no limit
MEETING TEMPLATE DESIGN - design one or
more meeting templates to your custom
specifications
TRAINING
WORKFLOW - setup custom agenda item
approval workflows
USERS/ROLES/PERMISSIONS - create and
configure unlimited user accounts
ANNUAL SERVICE - 99.95% up-time
guarantee, data backups, disaster recovery
SUPPORT - 8AM to 8PM Eastern phone and
email support; 24x7x365 emergency support
Standard Features
Unlimited Meetings and Agenda Templates
Unlimited Meeting Agenda Templates
Unlimited Users
Create Meetings
Submit/Add Agenda Items
Attach agenda item files
Create Agendas
Create Agenda Packets
Create Meeting Minutes
Approve Items with Approval Workflow
Auto Publishing Agenda, Agenda Packet,
Minutes to the web
Self-service YouTube video time stamping
Integration with Swagit Video (coming soon)
Voting/Roll Call
Integration with Municode Web calendar
Service and Support
Guaranteed Uptime
We will guarantee service uptime of 99.95%. In the event this service level is not met within a given month,
you will receive a credit for that month's service.
24x7 Customer support:
We will provide you contact numbers to reach us 24x7x365 for catastrophic site issues. We will also be
available from Monday to Friday 8AM-8PM EST via email and phone to handle routine questions from staff.
Security upgrades:
We will perform security upgrades and other optimizations during off-hours, typically between the hours of
12-3AM PST, if such work requires your meetings to be off-line. We will provide at least 14 days’ notice for
any non-emergency maintenance that requires down-time.
Site Monitoring and Site Recovery:
Our auto-monitoring software continually monitors performance and instantly alerts us when problems occur.
We act as soon as possible and no later than two hours after problems are detected.
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PROJECT TIMELINE AND APPROACH
The typical project takes from 3 to 7 months. The high-level timeline below is an approximation. We will finalize
the schedule once we meet with you:
Project Timeline Sample
Client Responsibilities
The client’s responsibility and the key to a smooth on-time deployment is providing the initial information and
approving proofs quickly.
The Client will make available to Municode relevant images, photos, logos, colors, and other branding
material as well as an inventory of existing applications, websites, and content at the start of this effort. The
Client will create new content copy as needed.
The Client will assign a single point of contact for Municode to interact with that will be responsible for
coordinating the schedules of other project stakeholders.
The Client will review any deliverables requiring formal approval within 5 business days and return all
comments/issues at or before those 5 days have elapsed.
The Client will assign one person who will act as the "ultimate decision maker" in the case where consensus
among the team cannot be reached.
The Client must agree to applicable terms of services for Google related services such as Google Analytics and
Google Maps to access those features. Municode is not responsible for Google’s decisions related to
discontinuing services or changing current APIs.
PHASES MONTH 1 MONTH 2 MONTH 3 MONTH 4
Analyze and Confirm
Hosting, Maintenance and Support
Testing
Train
Design and Build
Migrate Content
GO-LIVE
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Project Phase Descriptions
Deliverables
Website Assessment:
Municode will complete an analysis of your current website(s) to assess the
existing navigation, features/functions, and quality of content.
Summary assessment
sheet
Organizational Overview Inventory/Survey:
Municode will provide an organizational overview document for you to
complete as part of this assessment.
Organization Survey
Website Design Meeting:
Municode will conduct a design meeting with a client-defined web advisory
team. We recommend the advisory team be limited to a maximum of 6
members. This design meeting will allow the website advisory team to provide
input regarding the overall design of the new website, including the site
branding as well as high-level site navigation. This team will act as the initial
review team for website design concepts. In addition, this team will act as the
final review team for the website before it is approved for go-live.
Website design
specification sheet
(graphic design and
information / navigation
design)
Deliverables
Design Concept Creation and Approval (Custom Designs):
Municode will complete home page design concepts for the Home Page and
inner pages. These design concepts will incorporate all the graphical elements
as well as the high-level sitemap. You will select a winning concept after going
through a series of iterative design revision meetings. We allow for a total of 6
revisions.
Design concepts
Finalized design
(Photoshop PSD)
Website Setup, Configure, and Customization:
Municode will create a fully functional website that includes the functional
elements described in this proposal. As part of the website setup, Municode will
finalize any remaining elements to the approved design and navigation.
Functional beta website
with approved design
Content migration
Phase 1: Analyze and Confirm Requirements
Phase 2: Design and Build phase
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Deliverables
Content Finalization and Departmental Acceptance
Municode migrates initial content and your trained staff finalizes prior to go-live.
See pricing section for specific number of included pages.
Meeting Agendas and Minutes: Client completes an excel template with
information regarding each meeting plus corresponding files. Municode will then
auto-import that content. Files must be provided with a standard naming
convention to allow for auto parsing of date. (i.e. minutes_061516.pdf, etc.)
Standard Web Pages: A standard web page is defined as a page that contains a
title, body text, and up to a total of 5 links, file attachments, or images. If you
require migration of more complex pages, we can provide a custom quote.
Directory pages (Staff Directory, Projects, Commercial/Industrial Properties,
Business Directory, Ordinances/Resolutions): Client completes manually or may
request a custom quote. For custom quotes, client completes an excel template
with directory data and Municode auto-imports directory content.
Content creation and
migration
Departmental content
‘signoff’
Deliverables
Staff Training
Throughout the development and after launch, our customers have access to
training, resources and educational opportunities that help them thrive. Our
initial training is offered to administrators and content contributors.
On-site (if applicable)
Web teleconference
Videos and User guides
Deliverables
Municode Functional Testing
Municode will perform a series of tests across multiple browser and operating
system versions to confirm site functionality. Test will confirm proper
functionality of all features documented in this proposal.
Completing Testing
Checklists
Acceptance Testing
Staff will review the website for completeness. Municode will have completed
functional testing and cross-browser compatibility testing.
Site acceptance by client
Deliverables
Go-Live
We will work with you to make the appropriate ‘A’ Record DNS entry changes to
begin the process of propagating the new production web server IP address.
Accepted Final
Live Website
Phase 3: Migrate Content
Phase 4: Staff Training
Phase 5: Testing
Go Live
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HOSTING, MAINTENANCE, AND CUSTOMER SUPPORT
Hosting
We provide first-class hosting services in a secure data center. We take cyber security seriously. Your website will
be secure from multiple perspectives:
Data Center
We host your website in a secure data center. The data center is manned 24x7x365. Your website is
maintained using firewalls, load balancers, multiple web application servers, and a database server. We apply
security updates to the entire web server stack on a regular basis.
Data transmission
We guarantee up to 1 Terabyte of data transfer per month.
Redundant high-availability failover (optional):
We have the capability of providing premium hosting service levels by offering a mirrored copy of your site on
a separate infrastructure and geographic location. We would need to talk through the required service levels
and bandwidth to provide pricing for this item.
Web CMS software security
We apply security updates to your Drupal-based CMS whenever updates are posted. Your website is built on
Drupal software that has the confidence of millions of websites in both the private sector and public sector,
including whitehouse.gov, the City of Boston and the City of Los Angeles. Several built-in security mechanisms
are in place to prevent cross-site scripting attacks.
Web transmission security
Your website is secured with SSL to encrypt transmission of data. We SSL-enable every page on your website
for maximum security.
User authentication security
Our solution is configured with granular role-based permissions, and each user is required to login with a
unique user id and password. We also off a two-factor authentication option using Google Authenticate if
that should be something you are interested in pursuing.
Data Backup
We back up your data in multiple geographic locations. We backup daily, weekly, monthly, and up to 7 years
of annual data backups.
Guaranteed Uptime
Municode guarantee web server uptime of 99.95%. In the event this service level is not met within a given
month, you will receive a credit for that month's service
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Maintenance and Customer Support
24x7 Customer support:
We will provide you contact numbers to reach us 24x7x365 for catastrophic site issues. We will also be
available from Monday to Friday 8AM-8PM EST via email and phone to handle routine website operation
questions from staff.
Security upgrades:
Municode will apply security upgrades to your solution’s core and contributed modules ensuring that your
website stays secure. Municode will perform security upgrades and other web server and website
optimizations during off-hours, typically between the hours of 9PM-3AM Pacific, if such work requires taking
the website off-line. We will provide at least 14 days’ notice for any non-emergency maintenance that
requires down-time.
Site Monitoring and Site Recovery:
Municode will install auto-monitoring software routines that continually monitor website performance and
alert us when problems occur. We will act as soon as possible and no later than two hours after problems
are detected.
Free feature upgrades:
As we update our base Municode features, you receive those upgrades for FREE.
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PROJECT COSTS
Design, Development, and Implementation Phase
• Fully functional Municode CMS with all base features
• Responsive mobile-friendly website with standard design
• Content migration; up to 100 pages and 5 years meeting minutes
• Training: web teleconference, video, user guides
$4,600
Annual Hosting, Maintenance, and Customer Support
• 80GB disk space and up to 1 terabyte data transfer per month
• 99.95% up-time guarantee, telephone support 8AM-8PM Eastern
• Email support with one-hour response time during working hours
• Emergency 24x7 support
• Up to 3 hours’ webinar refresher trainings per year
$1800/ year
Total Year 1 Costs $6,400
Select Additional Website Options
Custom website design $3,500 one-time
Email Subscriptions / Notifications $600 per year
Parks and Trails Directory $200 per year
Projects Directory $200 per year
Property Listings (Commercial/Industrial) $200 per year
Business Directory $200 per year
Meeting and Agenda Management (Municode Meetings) $3,400 per year
Specialty sub-site graphic designs $3500 + $600 per year (per design)
Site graphic redesign every 4th year $600 per year (per design)
Additional on-site visits (training, consultation, etc.) $1500 day 1, $1000 per day (days 2+)
Custom Feature Development $150 per hour or fixed bid quote
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PAYMENT SCHEDULE
Option A: Standard Payment Schedule
Year 1
Sign contract 50% of one-time costs
Implement design and features 50% of one-time costs
Conduct training (site moved to production / annual support begins) annual hosting and support
Notes
• No long-term commitments required. We will earn your trust. You may cancel service at any time.
• Guaranteed pricing. Hosting and Support fees will not increase for first three years.
• Annual hosting and support fees starting year four will increase according to the previous year-ending
Consumer Price Index (CPI) for All Urban Consumers.
Option B: 4-year Interest-free Payment Schedule
- Year 1
o at time of contract signature
Project payment 1 of 4 $1,150
Annual website hosting/support $1,800
Total year 1 $2,950
- Year 2
o one year from contract signature
Project payment 2 of 4 $1,150
Annual website hosting/support $1,800
Total year 2 $2,950
- Year 3
o two years from contract signature
Project payment 3 of 4 $1,150
Annual website hosting/support $1,800
Total year 3 $2,950
- Year 4
o three years from contract signature
Project payment 4 of 4 $1,150
Annual website hosting/support $1,800
Total year 4 $2,950
Notes
• Four-year commitment required.
• Guaranteed pricing. Hosting and Support fees will not increase for first four years.
• Annual hosting and support fees starting year five will increase according to the previous year-ending
Consumer Price Index (CPI) for All Urban Consumers.
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SERVICES AGREEMENT
This agreement (“AGREEMENT”) is entered between Seward Alaska (“CLIENT”) and Municipal Code Corporation
(“CONSULTANT”).
1. Term of AGREEMENT. This AGREEMENT shall commence effective the date signed by the CLIENT. It shall
automatically renew annually. This AGREEMENT shall terminate upon the CLIENT's providing CONSULTANT with
sixty (60) days' advance written notice
2. Compensation. It is understood and agreed by and between the parties hereto, that the CLIENT shall pay the
CONSULTANT for services based on the payment schedule provided as set forth in the section marked “Payment
Schedule”. Payment will be made to CONSULTANT within thirty (30) days of the receipt of approved invoices for
services rendered.
3. Scope of Services. CONSULTANT’s services under this AGREEMENT shall consist of services as detailed in the
attached proposal including appendices (“SERVICES”). SERVICES may be amended or modified upon the mutual
written AGREEMENT of the parties.
4. Integration. This AGREEMENT, along with the SERVICES to be performed contain the entire agreement
between and among the parties, integrate all the terms and conditions mentioned herein or incidental hereto,
and supersede all prior written or oral discussions or agreements between the parties or their predecessors-in-
interest with respect to all or any part of the subject matter hereof.
5. Warranty. CONSULTANT warrants that any services provided hereunder will be performed in a professional
and workmanlike manner and the functionality of the services will not be materially decreased during the term.
6. Liability. CONSULTANT’s total liability arising out of any acts, omissions, errors, events, or default of
CONSULTANT and/or any of its employees or contractors shall be limited by the provisions of the AGREEMENT
and further limited to a maximum amount equal to the fees received by CONSULTANT from CLIENT under this
AGREEMENT.
7. Termination. This AGREEMENT shall terminate upon the CLIENT's providing CONSULTANT with sixty (60) days'
advance written notice. In the event the AGREEMENT is terminated by the CLIENT's issuance of said written
notice of intent to terminate, the CONSULTANT shall pay CLIENT a pro-rated refund of any prepaid service fees
(for the period from the date of the termination through to the end of the term). If, however, CONSULTANT has
substantially or materially breached the standards and terms of this AGREEMENT, the CLIENT shall have any
remedy or right of set-off available at law and equity.
8. Independent Contractor. CONSULTANT is an independent contractor. Notwithstanding any provision
appearing in this AGREEMENT, all personnel assigned by CONSULTANT to perform services under the terms of this
AGREEMENT shall be employees or agents of CONSULTANT for all purposes. CONSULTANT shall make no
representation that it is the employee of the CLIENT for any purposes.
9. Confidentiality. (a) Confidential Information. For purposes of this AGREEMENT, the term "Confidential
Information" means all information that is not generally known by the public and that: is obtained by
CONSULTANT from CLIENT, or that is learned, discovered, developed, conceived, originated, or prepared by
CONSULTANT during the process of performing this AGREEMENT, and relates directly to the business or assets of
CLIENT. The term "Confidential Information" shall include, but shall not be limited to: inventions, discoveries,
trade secrets, and know-how; computer software code, designs, routines, algorithms, and structures; product
information; research and development information; lists of clients and other information relating thereto;
financial data and information; business plans and processes; and any other information of CLIENT that CLIENT
informs CONSULTANT, or that CONSULTANT should know by virtue of its position, is to be kept confidential.
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(b) Obligation of Confidentiality. During the term of this AGREEMENT, and always thereafter, CONSULTANT
agrees that it will not disclose to others, use for its own benefit or for the benefit of anyone other than CLIENT, or
otherwise appropriate or copy, any Confidential Information except as required in the performance of its
obligations to CLIENT hereunder. The obligations of CONSULTANT under this paragraph shall not apply to any
information that becomes public knowledge through no fault of CONSULTANT.
10. Assignment. Neither party may assign or subcontract its rights or obligations under this AGREEMENT
without prior written consent of the other party, which shall not be unreasonably withheld. Notwithstanding the
foregoing, either party may assign this AGREEMENT in its entirety, without consent of the other party, in
connection with a merger, acquisition, corporate reorganization, or sale of its assets.
11. Cooperative Purchasing. CONSULTANT and CLIENT agree that other public agencies may purchase goods
and services under this solicitation or contract at their own cost and without CONSULTANT or CLIENT incurring
any financial or legal liability for such purchases.
12. Governing Law. This AGREEMENT shall be governed and construed in accordance with the laws of the State
of Alaska without resort to any jurisdiction’s conflicts of law, rules or doctrines.
Submitted by:
Municipal Code Corporation
By: __________________________________
Title: President, Website Division_____
Accepted by:
By: __________________________________
Title:
Date:
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MUNICIPAL WEBSITE PROPOSAL FOR
The City of
Seward, Alaska
Prepared by Robert J. Suchomel
1890 Crooks Rd, Troy, MI 48084
Ph: 248-269-9263 x40 Fax: +1 866-346-8880
www.revize.com December 28, 2018
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Dear Brenda Ballou,
Thank you for considering Revize as your web development partner. For nearly two
decades, Revize has been a leader in providing high quality, government-compliant
web solutions. Located in Troy, Michigan we have launched hundreds of government
websites nationwide, including nearly 200 right here in Michigan, a myriad of
industry awards and hundreds of satisfied clients stand as testament to the quality
and value of our work.
Every member of the Revize team understands that your website is more than a
website. It’s a valuable resource that can help you build a better community.
Visitors are drawn to websites that are appealing yet functional, user friendly with a
plethora of services, and accessible on a wide range of devices. A Revize website will
allow your residents and businesses to easily fill out and submit documents, review
and pay bills and taxes, perform searches to answer frequently asked questions and
perform a suite of other tasks that would otherwise require staff assistance. What’s
more, a Revize website will enable you to increase staff productivity and decrease
costs by reducing off-line departmental operations.
Some of our great clients in include:
Bristol Bay Borough, AK www.bristolbayboroughak.us
The City of Logan, UT www.loganutah.org
The City of Seguin, TX www.seguintexas.gov
Flagler County, FL www.flaglercounty.org
The City of St. Petersburg, FL www.stpete.org
The City of Cedar Rapids, IA www.cedar-rapids.org
And Many More!
We will work closely with you to design and develop a dynamic, functional and easy
to navigate website that will perfectly fit your community. Then we empower you to
control your digital presence with the industry’s best administrative management
applications. Revize training ensures that your team has the skills needed to expertly
update and manage website content and delivery.
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Government clients select Revize because we can help them
Effectively engage residents.
Enhance their web presence and build an online communications center.
Empower non-technical web content editors and administrators to easily execute
changes.
Implement a scalable solution that allows them to affordably grow their web
presence for the long term.
“Revize Websites build engagement
with your constituents.”
We have worked hard to establish a reputation for creating online community
websites that engage, inform, and increase participation of your community. With
our help, your community’s website can serve your residents better, inspire them
more, and get them actively involved in your municipal government.
Please contact me if you have any questions at all.
Sincerely,
Robert J. Suchomel
Robert John Suchomel
Account & Project Manager
Office: 248-269-9263 x40
Cell: 248-961-2193
Robert@revize.com
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Table of Contents
Table of Contents 4
Executive Summary 5
Government Project Experience 9
Government Account References 16
Project Planning and Setup 22
Timeline 24
Phase 1: Initial Meeting, Communication Strategy, SOW 25
Phase 2: Discovery & Design 25
Phase 3: Template Development, CMS Integration 31
Phase 4: CMS Modules Setup 31
Phase 5: Custom Functionality Development 31
Phase 6: Quality Assurance Testing 31
Phase 7: Content Development / Content Migration 32
Phase 8: Training Your Staff (in-person or web based training) 32
Final Phase: You Go Live! 36
Marketing & Ongoing Consultation 36
Search Engine Registration and Marketing 36
Security 36
Security Controls, SSL, and Active Directory (LDAP) 37
Application Security Authentication 37
Revize Quote 46
Website Features Included: 47
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Executive Summary
Thank you for considering Revize Software Systems for your new website project.
We understand the importance of this undertaking and know how motivated your
government/community is to selecting the right vendor; one who will work with you
through all the steps required to build the perfect website featuring a plethora of
high quality online services that your constituents will want to use regularly.
In more than two decades of working with government leaders, as well as through
nationwide surveys, we have learned that the key to choosing a website vendor is
finding the right balance between the total cost of the solution and the quality of the
design, online apps and user functionality. In simpler terms, you need a solution that
works for you and serves your constituents.
About Us
Having launched nearly 1,400 government clients nationwide, Revize Software
Systems is one of the industry’s leading providers. We credit our rapid growth to our
20-year track record of building award-winning government websites and content
management systems. When you work with Revize, you’re not just a client, you
become part of the Revize family and will receive the service and support you need
and expect! We are among the most highly respected government website experts
in the United States and we proudly stand by our work.
Our Innovative Responsive Web Design (RWD) and Web Apps
Revize has been a pioneer in implementing the latest trends in design by using
Responsive Web Design (RWD). This technology ensures that site visitors have an
optimal viewing experience — easy reading and navigation with a minimum of
resizing, panning, and scrolling — across a wide range of devices, from desktop
monitors to mobile phones. RWD provides flexible and fluid website layouts that
adapt to almost any screen. When you implement a dynamic new website powered
by Revize, you will not only get an outstanding look, layout and navigation, but you
also receive 24/7 access to our Government Communication Center for residents,
business and visitors.
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Here you will find the communication tools you need such as
Public Service Request App
Calendar of Events
E-Notification Modules
On-Line Payment Portal
Facilities Reservations
News Center with Facebook/Twitter
Integration
Emergency Alerts
Online Forms / Survey Tools
E-Newsletter Applications
Job Posting and Tracking Module
Public Records Request Track
Our Award-Winning Government CMS
Revize is renowned as a leader in providing practical, high-value, easy to use content
management software Government CMS. This simple-to-use yet powerful solution
enables clients to manage their online presence with high functionality and style.
With applications such as an online document center, public service request app,
public records request tracker, agendas and minutes, frequently asked questions and
more, Revize ensures that our clients have the tools they need to make information
and services available for website users at the click of a mouse.
Quick Deployment, Personalized Training and Support
Revize addresses time concerns by completing websites in considerably less time
than our competitors. And because our software is so easy to use, we are also able to
effectively train our clients in less than half the time it takes our competitors. Our
training program is customized based on each client’s needs, and we provide hands
on training the way you want it - either onsite or off site through web conferencing
tools. We pride ourselves on the skills of our support staff, who are responsive,
knowledgeable and helpful. Our online support portal is available
24X7X365 for issue tracking and management. We also provide
phone and email support during regular business hours.
Did you know?
Our technical support staff are trained
developers. When you call for tech support,
you’ll be speaking to staff with direct
knowledge of development!
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Company Profile
FOUNDED
1995
HEADQUARTERS
1890 Crooks
Road, Troy, MI
48084
PHONE
248-269-9263
WEB SITE
www.revize.com
Revize Software Systems was founded in June, 1995 as a "new media" development
company specializing in the creation of interactive web design, multimedia content
delivered on CD-ROM, and video production. Since then, Revize has made an
unsurpassed name for itself in the web/internet industry as THE master of
government website design, which remains our specialty. We now boast more than
1400 clients in North America and have created acclaimed website designs for
hundreds of municipalities and counties, as well as government departments and
agencies. In September, 1996 as the Internet was becoming a world-wide reality,
Revize began developing a Web Content Management System (CMS) for the
government market to enable non-technical contributors to quickly and easily
update content on their websites. The result was the creation of our state-of-the-art
Revize Government CMS. Our mission has always been to enhance the
communications of government organizations nationwide with their varied and
valued audiences. This is based on our vision statement, which reads:
“The empowerment of people
through simplified information
management technologies.”
Focused exclusively on creative web design, government web apps and content
management technologies, Revize continues to invest in its technology, continually
adding new capabilities and features that manifest our vision. While many
municipalities choose Revize to develop and cost-effectively manage their website
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content, clients also use Revize as an information-sharing platform. Our suite of
Revize Government web-based solutions has proven valuable as a powerful
technology that empowers clients to build and maintain sophisticated web sites, all
while using the Internet and internal Intranets/Extranets to acquire, analyze, process,
summarize and share information – ensuring that the right people always have the
right information at the right time.
“We are proud of our award winning web designs,
technologies, continued innovations to build
government centric modules and apps, web content
management, training and support capabilities. We
are especially proud of being recognized as one of
the industry’s top government website experts and
innovators. We are committed to pursuing the
continued evolution of all our services to provide
increased value to our government clients.”
Did you know?
Revize has won national awards for our
websites!
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Government Project Experience
Bristol Bay, Alaska
www.bristolbayboroughak.us
Details:
Bristol Bay is a municipality of around 1,000 residents in beautiful Alaska. Like
Gordonsville, they needed to get the most bang for their buck. So we first asked,
“what would you like to see in the new website?” Bristol Bay provided limited input
aside from “give us your best!” That freedom resulted in an iconic design that has
become somewhat of a cult favorite among our clients and staff here at Revize! With
any small municipal website, the challenge is creating something that staff can
manage, without over building it. In the case of Bristol Bay, they had one person who
edited and updated the website at the time. So our goal was to build something that
did not have to be updated every single day and still pushed information to
residents. We did exactly that and more. This is not your ordinary municipal website!
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The City of Clawson, Michigan
www.cityofclawson.com
Details:
The City of Clawson is a longtime Revize client. This website was recently redesigned
in 2017 to highlight all of what Clawson has to offer. The design does not overburden
the user with too much content. It separates that content into different focus areas.
This lets the residents get information in a way that is much more of an experience.
The straightforward news and events feature images that promote click-through.
With the Revize CMS this City is able to quickly and easily update the website in just
a few clicks!
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The City of Wentzville, MO
www.wentzvillemo.org
Details:
Another longtime Revize client, Wentzville, MO is now up and live with their newly
redesigned site. They have many departments with varying levels of needs on the
website. The success of any city website relies on balancing these departmental
needs, whilst showcasing a unified vision. In this website, we did just that. While
respecting the City’s history, we also designed the site to towards innovation. Users
will notice that they can easily find the most important online services without having
to search through line after line of text. This website is the perfect mix of
functionality and design!
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The City of Logan, Utah
www.loganutah.org
Details:
Logan, Utah wanted a design unlike any City out there. With this design we pushed
the limit of what people think when they see a City website. We integrated a video
that plays on the full width homepage. Using video in this manner increases resident
return visits by 59% and 93% of first time visitors watch the entire video. In addition,
this site features more scrolling than you may notice on more traditional websites.
That is a good thing! Users are now, more than ever, viewing websites on their hand-
held devices. Some estimates say this is as high as 60% of all internet usage! With
more scrolling we are able to give the user a lot of information, without having to
squeeze it into such a small space. We use images, icons, and interactive features to
create an experience for the user. This type of design also allows us to extend the
City’s brand in a way that is unmatched in the industry!
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The Village of Glencoe, Illinois
www.villageofglencoe.org
Details:
The Village of Glencoe is beautiful community on the shores of Lake Michigan just
north of Chicago. This website brings together an amazing design with a full suite of
web apps to engage Village residents. Smooth transitions from the home page to
interior pages of this website allow users to find exactly what they are looking for
easily. The Revize Public Service Request App, Village Manager’s Blog, fillable online
form database, and a high traffic featured news and headlines area round out this
website!
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The City of St. Petersburg, Florida
www.stpete.org
Details:
As Florida’s 5th largest, St. Petersburg is an iconic City with something to offer
everyone. Because St. Pete is a longtime Revize client, their team worked very
closely with ours and actually provided their own design concepts. We did the
integration/pre-launch work and their staff was with us every step of the way. Inner
pages are flexible to allow departments to have dedicated pages with a cohesive feel
across all pages. Social media feeds from Instagram, Flickr, Facebook, Twitter, and
YouTube all on the homepage! St. Petersburg also users the Revize API to develop
their own templates. This website is an elite representation of the power and beauty
of the Revize process.
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The City of Seguin, Texas
www.seguintexas.gov
Details:
The City of Seguin, Texas is a clear example of how we adapt to our clients’ needs
and custom tailor our process. During our on-site discovery meeting in Seguin, we
determined that, in addition to the city website, there were some overarching goals
of economic development and increasing the library’s presence online. Therefore,
instead of “shoehorning” those departments in the main City website, we built a new
City website, EDC website, Visitors website, and Library website, all with a similar
brand but a unique design. Our focus is to help achieve the goals of our clients. While
we cannot guarantee this type of addition, we are always looking for ways to deliver
more than our clients expect!
www.seguintexas.gov
www.seguinedc.com
library.seguintexas.gov
www.visitseguin.com
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Government Account
References
Client: Bristol Bay Borough, AK
Geoff Doland, IT Director
Office: (907) 246-4224
Email: geoffdoland@bristolbayboroughak.us
Website: www.bristolbayboroughak.us
Client: City of Wylie, TX
Craig Kelly, Public Information Officer
Office: (972) 516-6016
Email: craig.kelly@wylietexas.gov
Website: www.ci.wylie.tx.us
Client: City of Pittsfield, MA
Scott Connors, IT Administrator
Phone: (413) 499-9405
Email: sconnors@pittsfieldch.com
Website: www.cityofpittsfield.org
Client: City of Auburn Hills, MI
Stephanie Carroll, Manager of Business Development and Community Relations
Office: (248) 364-6802
Email: scarroll@auburnhills.org
Website: www.auburnhills.org
Client: City of Seguin, TX
Morgan Ash, Public Information Officer
Office: (830) 386-2590
Email: mash@seguintexas.gov
Website: www.seguintexas.gov
Client: City of Berkley, MI
Darchelle Strickland Love, Assistant City Manager
Phone: (248) 658-3350
Email: Dslove@berkleymich.net
Website: www.berkleymich.org
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Revize Organization Chart
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Why Choose Revize?
We Have Government Specific Experience and Outstanding Client Testimonials
You can rely on Revize and our 20 years of experience building and maintaining
websites for municipal, county and government agencies of all sizes throughout
North America, to deliver a customized site design that improves layout, navigation,
usability and content. Using Revize ensures that your website will be reliable, W3C
and ADA compliant, and allow for easy integration with existing or future web
applications and third-party software. But there’s no need to take our word for it --
we encourage you to peruse our massive file of testimonials from our many satisfied
clients.
We Will Build a Government Communication Center that Works for Your
Community!
The Revize website design, Government CMS and interactive tool sets have been
developed exclusively for our government clients to help them effectively
communicate with their key target audiences such as residents, businesses and
visitors. Some of our most popular website and Government applications and
modules include: a new and improved Online Calendar, the comprehensive Forms
Center, our News Center with real-time social media connectivity, Emergency Alerts,
E-Notifications, Citizen Request Tracker, Parks & Shelter Reservations System,
Document Center, and Online Payment Portal.
“We Build Superior Technology
into Every Website with CMS
Performance & Reliability That’s
Second to None.”
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What sets Revize apart from other companies? Revize’s superior technical
architecture, unsurpassed staff expertise and highly effective publishing engine
provide our government clients with the most reliable website solutions in the
industry today. By ensuring our client’s data security and providing redundant server
architecture and back-up data centers, Revize has a nearly 100% up-time rate. Plus,
our clients never have to worry about data loss or data corruption because of our
instantaneous back-up process and our data center’s tape back-up processes. Revize
believes that investing a higher percentage of our profits into our technology and
security makes us the best choice for the short and long term for governments
seeking the best value for their community’s website.
“We Always Provide Knowledgeable,
Friendly and Responsive Service!”
All this, and a reliable IT partner too! Our website development is superior, and our
Government CMS and suite of online apps is easy to learn and administer, but our
24/7 technical support will also be there for you to help you get over the hurdles!
Our technical support team is widely considered to be among the industry’s best. We
also provide a sophisticated backup infrastructure which allows us to guarantee
99.99 percent uptime. Plus regular updates and improvements to ensure that your
site will remain current with industry standards and keep running smoothly for years
to come. The Client Owns the CMS License and the Code!
We often hear the question: “What happens if we want to move the website to
another vendor? Do we lose all access or any of our website data?” The answer is
100% NO! As our client, you own the template source code, the CMS, and any data
that you put onto the website. We understand that clients may come and they go,
but we always make sure they know they are just as important to us at the end of our
tenure as they were at the beginning. If you decide to run the CMS in your own
server, we can transfer the CMS license and software to your server as you own the
license and you can run it from your server as long as you want.
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Top Ten Reasons Why Revize gives you the Greatest Value!
Modern, timeless and unique website design integrated with online Government
apps
On-time delivery
Competitive pricing
Responsible stewardship of the organization’s stakeholders
Full functionality to update and manage your website
All the tools/apps needed to increase communications with citizens
An easy CMS to train employees quickly
Extended phone and email support
Unlimited Upgrades: Revize provides unlimited FREE upgrades to new and
existing modules at no additional cost to you.
Unlimited Upgrades: Revize provides unlimited upgrades to new and existing
modules at no additional cost to you. Once you invest in Revize, you will receive
free upgrades and feature enhancements for life.
“The Revize responsive website design is second to none for us providing
an excellent experience for the growing number of residents, visitors and
businesses accessing WylieTexas.gov on mobile devices. Our website’s
progressive look captures the vibrant culture of our community.
— Craig Kelly, Public Information Officer, City of Wylie, TX
Did you know?
Revize CMS is one of the most advanced
CMS in the government web design
industry with over 15 years of
development.
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Awards & Accolades
We were thrilled with the outcome
of our website redesign project.
The Revize team was professional
and responsive throughout the
process.
- Stephanie Teoli Kuhls, Township Manager, Middletown Township
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The Revize Solution
Project Planning and Setup
What makes Revize unique in its project approach and experience is our thorough
preparation for each individual community combined with the range of website
deployments and creative, customized fit we implement for each client. From small
to large, rural to urban, the Revize project management process guarantees a perfect
fit between the concept of the deployment and the expectations of the client’s level
of engagement preferences.
We don’t use a “one size fits all” approach because
it doesn’t make sense.
However we do use a standard, proven effective process methodology. Each client is
unique and we tailor our process to fit their unique needs. For as long as you are our
client you will have staff dedicated to your account and access to an on-line portal
for communication, design process and on-going support.
Dedicated Accounts Manager: Your dedicated Account Manager will handle all
issues related to your contract, pricing, future product add-ons, and general account
satisfaction. During the initial kick-off meeting, your Account Manager will introduce
you to the team, explain roles and responsibilities, and place you in the very capable
hands of your Dedicated Project Manager and Designer.
Dedicated Project Manager: Your dedicated Project Manager will handle all issues
related to the website design, development, navigation, content, training, timelines
and deliverables, as well as ensuring that feedback and communication occurs
promptly in order to keep the project on-track. Also, the dedicated project manager
will be the point of contact for any future technical support or issues that need to be
addressed during the deployment and post deployment of the site.
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24/7/365 Project Portal Access: From day one, your project and on-going support is
tracked in the Revize On-line Project Portal. The main point of contact you select for
the project will receive an invitation to register, including setting up a secure user
name and password. The Project Portal serves as a communication tool for any
matter pertaining to your website design, development and on-going support even
after your website is launched.
“We guarantee the best support in the industry
that’s 24/7 365 by the trained developers &
technicians”
Did you know?
Revize will provide a project portal that allows you to check in on the status of your
project at any time!
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Timeline
Project Timeline
Phase When Duration
Phase 1: Initial Meeting, Communication Strategy, SOW Weeks 1
thru 3
3 Weeks
Phase 2: Discovery & Design Weeks 4
thru 8
5 Weeks
Phase 3: Template Development, CMS Integration Weeks 9
thru 11
3 Weeks
Phase 4: Module Setup Weeks 12
thru 14
3 Weeks
Phase 5: Custom Development Weeks 15
thru 16
2 Weeks
Phase 6: Quality Assurance Testing Week 17 1 Weeks
Phase 7: Sitemap Development / Content Migration Weeks 18
thru 20
3 Weeks
Phase 8: Content Editor and Web Administrator Training on your
new website, final content changes and Go Live preparation
Week 21 1 Weeks
Go-Live (Average) 16-21
Weeks
Did you know?
The project planning process is designed
to fit your needs. We will adapt our
timeline if your schedule requires.
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Revize Project Life Cycle
Phase 1: Initial Meeting, Communication Strategy, SOW
Your Revize Account Manager will set up the initial internal project planning meeting
where we will talk about the overall management of your project, establish a timeline,
and devise a Revize-Client Communication Strategy that will keep everyone engaged
and up-to-date on the progress of the project. We will also discuss specific technical
requirements of the project and determine the phases through which those
requirements will be addressed. In addition, Revize will address the content strategy
of the new site, any new content that needs to be written and how to fit the existing
content into the new site, Additionally, as an optional item, Revize will discuss the
process of conducting online surveys to gather feedback from your constituents for
the new website layout and requirements. After this meeting, Revize will develop a
Statement of Work and provide it to the client for review and approval.
Prior to the design kick-off meeting, you will receive our questionnaire to complete
with various answers that will help our designers gather information regarding your
needs and preferences. Our team will also brainstorm ideas and suggestions with you
during the meeting.
The questionnaire addresses various issues such as:
As a result of a new website design and navigation, what are the main
improvements you hope to achieve?
What are some key points and areas you may want featured on the Home Page?
Do you need help with logo design? Image? Marketing & branding?
What key modules do you want featured in your web site, like Document Center,
Report a Request, News & Events, Events Calendar etc.
Do you need social media features need to be highlighted in the new site? etc..
Phase 2: Discovery & Design
If there is client approval, we will collect feedback from the residents on the new
design layout by setting up an online survey with a set of standard questions. The
survey questions need to be approved by the client prior to our adding a link from
your current website. This link can also be distributed through other channels like
email, newsletter or any other form of communications you might be using to stay in
touch with your residents. Usually there is a 1- to 2-week survey period.
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Once survey results have been tabulated and your needs have been determined, you
and your Revize team will participate in a Design Kick-Off Meeting. A senior designer
and team will conduct an in-depth interview, and brainstorm ideas with you about
your vision for the look and feel of your custom website. Our efforts on this project
will extend far beyond placement of provided information within a stunning design.
It’s about uncovering how your audience wants to be informed and applying our 20+
years of web design and development expertise to create the most effective ways of
displaying that information and getting users to access and use your website. We
always strive for nothing less than an award winning design!
Revize Design Principles
The Revize Web Application Developers are not only responsible for the look,
functionality, and performance of your website. They are also responsible for the
security of the web content and web-based applications they create. They ensure
that the code supports secure authentication and authorization and provides access
control mechanisms as required.
Good design principles are always based on readability, taking into consideration
appropriate font type and size for headlines and text area, as well as line height –
ensuring all page elements are balanced. Our designers also pay meticulous attention
to their use of shadows and gradients. To the layman’s eye there may not appear to
be a shadow, however on the website the font will appear sharper (or maybe softer
depending on the amount of shadow used).
Of course, color cannot be overlooked. Our designers first take the client’s
preferences, official logo colors, and pictures into consideration to create a color
scheme consisting of no more than three colors. We then use variants and hues to
create visual appeal, contrast, eye-catching allure and invoke the overall feeling that
the client desires.
Last but not least is effective use of page elements such as call to action buttons,
social sharing icons, email newsletter sign-up, and promotion areas. The ultimate goal
is to provide an easy to navigate webpage that is informative without being
overwhelming. Therefore, it is the designer’s job to guide the client in making
appropriate placement choices for needed items.
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Revize Design Trends
There are some exciting new design trends, and Revize is always on the cutting edge,
implementing the best of these innovations in our websites. We are especially
pleased at how effectively they are proving to be in increasing engagement in
government websites.
#1 Responsive Web Design – The most important development in website design in
years, Responsive Web Design (RWD) automatically conforms and optimizes
websites for any screen size. With the substantial increase in smartphone and tablet
users today, people are going online using a vast number of devices with wildly
different screen sizes. Our websites offer this very important feature of easily and
cleanly conforming to computer, tablet and mobile device screens.
#2 Liquified Content – This is another important trend that address the fact that
information is no longer static or concrete. Instead, content is specifically customized
for each unique user. Liquidity of content enhances the immediacy and flexibility of
content. The more liquid your community’s content, the easier it is for residents and
businesses to access this information in ways and via the channels of their choice:
fixed or mobile, interactive and live. Revize is able to effectively make your content
liquid. This will make it adaptable to various situations and, therefore, easy to reuse
in different contexts distributed for a variety of display formats and communication
channels.
#3 Image Tiles – This is a trend that enables developers to display content in a pin
board style of display. Revize now offers this feature, which creates a very visually
appealing display of content, such as pictures or social streams. Image tiles also help
promote engagement by encouraging site visitors to comment or reply to items from
directly within the image tile. This is an especially useful option for web pages
promoting tourism.
#4 Parallax Scrolling – This is a highly advanced, innovative design technique for
sophisticated websites. Parallax Scrolling allows Revize to build websites in multiple
layers, with content that moves across the screen at different speeds as visitors
scroll. This unique design technique is very visually engaging and can help improve
time-on-site metrics.
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#5 Innovative Typography – This plays a very important role in website design,
image and branding, and is especially important for maximizing the look and feel of
the website when accessing it from mobile devices. Our designers are experts in
effective typography and take many factors into consideration when selecting the
type of fonts, font sizes, and colors to be used for a website.
#6 Social Feeds – With the proven ability to strengthen and deepen interpersonal
connections, social networks present a wonderful opportunity for government
organizations to increase community engagement and make governments more
accessible to the people they serve. One method already mentioned for improving
social activity is using pin boards; another is creating a social area or social wall that
combines activity from multiple social networks, like Facebook, LinkedIn, YouTube
and Pinterest. Revize offers a comprehensive line of popular social media
applications and networking.
“Over the past 20 years, Revize
has mastered the art of designing
government websites.”
Key Phase Objectives & Deliverables:
The following steps are followed while designing new sites
Establish Needs and Creative Direction: Understand your objectives and
requirements, and provide recommendations for effective online branding
pertinent to your requirements, existing branding and your web audience’s
needs. The Revize designer will also conduct his own research in order to capture
the character and “feel” of your area, which will inspire ideas for the overall
design direction of the website.
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Main Menu Navigation & Home Page Wireframes: Work with you to establish
a main-level navigational architecture and identify key items accessible from
your home page. This establishes a baseline for the navigational structure, as
well as the preferred content structure (wireframe*) for the home page.
Page Layout and module placement: We will follow all the best practices to
layout the different features and modules so that they can be easily accessed
by your residents. For example, on the home page there will be sliding picture
gallery and quick link buttons for Notify Me, Report a Concern, Document
Center, FAQs etc. Also the news and announcements module and events
calendar would be integrated into the website, along with the Social Media
Center.
Did you know?
Revize will provide a 100% from scratch design with a satisfaction guarantee!
Please Note: The home page “wireframe” will simply serve as a realistic
guideline in terms of content placement, but will not include the final text
nor final imagery for this phase. Please see a sample wireframe to concept
development snapshot in the next page.
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Wire Frame to Concept
Design Deliverable: The design concepts for this phase will be based on one or
possibly two home page layouts. The client will review and provide design
feedback to the designer for changes. Revize asks that clients have no more than
three iterations of changes up to the point that the final concept is approved.
Final Home Page Sign Off:
When all changes have been
made, Revize will present your
final home page design and
layout for approval. Customer
approval is required to
proceed to the next phase, the
inner pages of the website,
and the process repeats itself
before the actual HTML & CSS
is written.
Final Inner Page Sign Off:
When all changes have been
made, Revize will present your
final inner page designs and
layouts for approval. Customer
approval is required to
proceed to the next phase,
when the actual HTML & CSS is
written.
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Phase 3: Template Development, CMS Integration
First, the Revize development team will transform the approved designs from mere
pictures into fully-functioning HTML/CSS and Revize Smart Tag enabled web page
templates using the Revize Dreamweaver Extension. The Revize Smart Tags are fully
customizable and allow customers to expand functionality as needed. To maximize
this extensibility, the full Revize Java API is provided to clients with our Advanced
Training Program.
Phase 4: CMS Modules Setup
In this phase, all of the features and modules the client has requested will be set up,
e.g. calendar, document center, picture galleries, alert center, e-Notify, etc. are all
brought to life and made functional while also being tested in the Revize CMS. Revize
enhances current modules and adds new modules continuously, and you will receive
all future updates to modules at no additional cost.
Phase 5: Custom Functionality Development
In this phase and according to your specifications, custom functionality of existing
CMS modules, database scripting and programming, as well as any custom
application development will be executed. The Revize development team will be
interfacing directly with your technical staff to obtain information and test
information exchange and application functionality. This phase may overlap phases 2
– 4.
Phase 6: Quality Assurance Testing
In our testing phase, we ensure that your website meets functionality, performance
and security standards. Our QA team uses mock data to test navigation and
interfaces of the templates, along with any custom developed applications or
modules. Additionally, through a series of tests, we perform input validation to
ensure that security mechanisms cannot be bypassed if anybody tampers with data
he or she sends to the application, including HTTP requests, headers, query strings,
cookies, and form fields. We also ensure that when errors do occur, they are
processed in a secure manner to reduce or eliminate exposure of sensitive
implementation information.
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Phase 7: Content Development / Content Migration
Revize will develop all of the pages for your site to make the initial content available
upon site deployment. Our content development and migration experts use the
latest standard formatting practices to develop the navigation and create the most
effective content possible for your website. This includes spelling and style
corrections into the new website.
There are no limits to the number of pages you can
create after you have gone through training.
Revize will implement an effective website architecture with the latest technology
and usability trends so your website visitors can find information in an instant. We
will also assess your current website content and incorporate what you currently
have with additional content to maximize interest and excitement for your readers.
Our content experts are educated in proper writing and terminology, and will use
correct grammar, spelling and punctuation.
Our web designers use creative typography which makes the website more visually
appealing and also plays a role in defining the hierarchy of content to be placed on
the web page. Variations in size and color are used, as well as strategic placement on
the page to highlight certain site areas so the visitors can easily navigate the site.
Effective typography also ensures that your website will look good on desktop,
laptop, mobile and tablet devices.
Phase 8: Training Your Staff (in-person or web based training)
Once your website is ready for you to begin editing, you will be able to easily revise
your content as often as needed. Revize will train you on how to operate the
Administrative and Content Editor functions so you can manage your website. We
typically provide this training on-site; however, we can also provide on-line training
for your staff if you prefer. For your convenience, training materials can be
downloaded from the Revize website. After training, our friendly and responsive
support staff is always here to answer questions and provide training refreshers as
needed.
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Standard Training Agendas
Basic Administrator Training (How to)
Sign-in
Create users
Assign roles
Set page level permissions
Set section level permissions
Configure and set up workflow approval process
Content Editor Training (How to)
Sign-in
Edit page content
Copy/paste content or add new
Create a file link
Create a link to another web page or external web site
Create a new page and link to it
Insert/update a picture
Insert/update a table
Spell check
Save and Save as Draft
History of the page content (content archive)
Create a survey form or any other type of online web form
Create navigation pages (top/left menus)
Create new calendar and create/edit calendar events
Edit metadata
Advanced Administrator Training (How to)
Run back-end reports
Run Google Analytics reports
Training on use of specific Modules included, such as
Emergency Notification Center
Public Service Request App
Web Calendar
E-Notify
Quick Links
Document Center
Form Center
News Center
Frequently Asked Questions
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Request Center
Bid Posting Center
Job Posting Application
RSS
And more….
Revize Maintenance Covers
4 CMS upgrades per year
Software and modules upgrades (Automatic Install)
Server Hardware & OS upgrades
Immediate bug fixes/patches
Round the clock server monitoring
Data Center network upgrades
Security and antivirus software upgrades
Firewall and router upgrades
Bandwidth and network infrastructure upgrades
Remote backup of all website assets
Tape backup of all website assets
Quarterly newsletters on major feature updates
Regular Webinars on CMS features and usage
Did you know?
Revize has launched hundreds of municipal and county websites large and small!
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Hosting Service
Revize has four state-of-the-art physical data centers located in Chicago, Detroit, San
Diego and Houston with around-the-clock (24/7/365) monitoring of all server
activities. Remote data backups are scheduled nightly with Carbonite data backup
service. Additionally, Revize utilizes multiple Tier 1 bandwidth providers such as Level
3, Wiltel, and Cogent for redundancy and continuous connectivity. These procedures
provide our clients with up to 500Mbps of fast fiber optic up-stream connectivity.
Revize hosts your web services on redundant (1TB Hard Drive, 3.2 GHz CPU and 32
GB RAM) servers in order to provide enhanced performance, as well as accurate
security and data restoration for your website. The Revize technology architecture
physically separates the CMS from the website in order to provide another layer of
redundancy. With this model, we keep an up-to-the-minute exact duplicate of your
website in the event your site must be restored. Revize support staff will simply
republish your site within a guaranteed two hours (as opposed to the several hours
or days timeframe our competitors offer).
“Revize provides clients with
unlimited data storage server
space for each website.”
Revize will host both your Extranet and Intranet; your Intranet is secure and only
accessible by authorized users through a login system.
There are no special software requirements to run a Revize hosted website and CMS
solution. We make it all very simple. All you need is an internet connection and a
browser. We also provide complete maintenance of your website, which includes but
is not limited to: OS patches, intrusion prevention, antivirus, and software upgrades.
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Final Phase: You Go Live!
At last, your website content is complete and your staff is sufficiently trained! The
final phase in the process is to redirect your website domain name from your old site
to your beautiful new one. Once this is completed, Revize will closely monitor the
transfer for the first 24 hours to ensure that everything is working properly. Any
issues that arise will be immediately resolved.
Marketing & Ongoing Consultation
Revize seizes on every effort to make our clients’ sites highly visible. We draft press
releases for posting on our website and for distribution locally and will continuously
monitor your site after it goes live so that you can take advantage of all marketing
opportunities. We also look to submit your site for different awards and recognition
competitions to further maximize your site’s exposure.
Search Engine Registration and Marketing
Revize will input all the targeted keywords to make your web pages search engine
friendly, thus enabling users to find targeted information when they do a Google,
Yahoo or any other search on your site.
Security
Revize takes website security very seriously and we provide our clients with the very
best website protection protocols. Our data centers are located on secure premises
equipped with card-reader access, security cameras and guards on duty 24/7 to
ensure the physical protection from unauthorized entry.
Our web and network administrators monitor network activity 24-hours-a-day to
ensure system integrity and protection against threats such as Denial of Service
(DoS) attacks that could corrupt your website or block user access. Maintaining the
secure configuration of our web servers is managed through application of
appropriate patches and upgrades, security testing, vulnerability scans, monitoring of
logs, and backups of data and OS.
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Security Controls, SSL, and Active Directory (LDAP)
Anti-malware software such as antivirus software, anti-spyware software, and
rootkit detectors
Shield Plus Security Bundle to prevent DDoS attacks
Intrusion detection and prevention software (such as file integrity checking
software)
Host-based firewalls to protect CMS servers from unauthorized access
Patch management software
Security and Authentication Gateways
Content filters, which can monitor traffic to and from the web server for
potentially sensitive or inappropriate data and take action as necessary
HTTPS (Hypertext Transfer Protocol over SSL), which provides encryption and
decryption for user page requests that require more secure online transactions
SSL (Secure Socket Layer) provides an encrypted end-to-end data path
between a client and a server regardless of platform or OS
If you have an existing SSL Certificate we can transfer it to the new website.
Otherwise, if included, we will install a new SSL Certificate upon go live.
Active Directory (LDAP) is compatible with the Revize CMS. It can be set up in
a variety of configurations. As part of the process we will work with you to
determine which configuration will best meet your needs.
Application Security Authentication
Role-Based Security: Role-based authentication to add individual user
accounts and assign them system roles like Editor, Developer, Administrator,
Workflow Approvers, etc., or department roles and empower the department
to assign specific roles to users.
Permission-Based Security: Ability to set up Content Owners/Editors and
restrict which site pages they are authorized to update
Global & Department Workflow Management:
Create workflow management and approval
processes where authorized department
personnel become approvers
Did you know?
Revize will host your website and CMS in
at least two completely separate
geographic locations!
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Maximum Response Times
1 hour for crisis issues
4-6 hours for critical issues
24 hours for normal issues
Revize Support
8 a.m. – 8 p.m. EST Phone Support (Monday thru Friday)
24X7X365 Portal & Email Support
Dedicated support staff to provide assistance and answer all questions
New and existing user training
Training refreshers
Video tutorials and online training manual
Automatic integration of enhancements
E-Newsletter module support
Automatic upgrades of CMS Modules such as Calendar, Document Center,
etc…
Software Maintenance
Revize rolls out two new versions of the Revize CMS, and six to eight product
updates every year. The Revize CMS is continuously enhanced to keep pace with
cutting edge technologies and industry trends. When a software update or new
version is rolled out, Revize will automatically update all servers used by our
subscription service clients.
“As a Revize client, you will receive full
access to all enhancements to the core
components and modules in the Revize
CMS at no additional charge.”
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Revize Technology Architecture
The Revize Government CMS is a standards-based, open architecture software
product without any proprietary restrictions. Revize uses leading technologies to
avoid integration problems with existing systems and comes complete with its own
Integrated Publishing Engine, Embedded Relational DB, JSP/Servlet Engine, and
Application Server.
Revize Intelligent Publishing WCM
“Security, Performance,
Redundancy”
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Revize Project Team
Revize understands the importance of having a talented and experienced staff. We
are proud of our well-respected team of top notch experts in the field of government
website design, development, analysis, content management, training and support.
From the first creative concepts through to the design phases, and from site launch
to training of personnel and continued support of your website project, we have the
right group of seasoned professionals to work with you through the website process
and beyond. We are pleased to introduce them:
Robert Suchomel
Account & Project Manager
Robert is a proven and experienced website design and IT services consultant with
over 10 years of account management experience. His attention to detail, assertive
personality and general desire to help his clients make him a great asset to have and
is someone you can truly trust to manage your website project. He has worked with
hundreds of municipalities across the US and has extensive knowledge on the current
trends, industry standards, and advanced applications that help make Revize
Government Websites a leader in municipal government web design.
Philosophy: “The most important thing any municipality can do for it’s
residents is provide a clear line of communication from the resident to the
administration.”
Education: BS in Health Sciences Oakland University 2014. Current MBA
candidate at Walsh College of Business class of 2020.
Expertise: 10+ years of experience in account management, project
management, sales and marketing with a focus in consultative web design
sales, digital marketing strategies including SEO, Google Adwords, and other
digital solutions.
Role on your website project: Account & Project Manager
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Joseph J Nagrant
Business Development Director
Joseph is an accomplished professional internet and website design consultant with
more than 20 years of successful business development and account management
leadership experience. He has worked with well over 400 townships, cities, counties,
educational institutions, companies, and non-profit organizations. He’s a foremost
expert in translating technical solutions into compelling living websites and other
online community building opportunities. Additionally, he is a board member for Mott
Community College (Flint, MI) MTEC Center, IT Advisory Council, Education Advisory
Group. He also participates in many government discussions regarding the Internet
for government use, including being a frequent guest on WDET (NPR) public radio
and in The Detroit News. He has an excellent reputation for building and sustaining
effective, long lasting client relationships.
• Philosophy: “Put yourself in the client’s shoes and do what is best for them.”
• Education: BS in Electrical Engineering, Lawrence Tech University, MS in Business,
Central Michigan University.
• Expertise: 29+ years of project, sales and marketing experience with government,
education, corporate, and non-profit organizations.
• Role on your website project: Supervisor of account management between client
and project team.
Ray Akshaya
Technical Director
Ray has 20+ years of extensive technical experience with internet and website
solutions. He has worked on hundreds of government, non-profit and educational
websites and has a keen eye for web visitor requirements, information architecture,
and usability. He is also a long-time veteran of Revize Software Systems and our
clients enjoy working with him. In his career, he has deployed and/or assisted with
technical solutions for more than 500 websites. When working on a project, Ray
always visualizes himself in the client’s chair at the closing stages of the project and
makes sure that all decisions made on a project are in alignment with the client’s
vision and best practices for developing the system.
• Philosophy: “Work Hard, Help People and Live Honest."
• Education: MS in Engineering Science, Louisiana State University, Baton Rouge
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• Expertise: Client Management, Project Management, Technology Development for
CMS & Web Apps
• Role on your website project: Technical Director
Samir Alley
Creative Director
Samir has more than a decade of experience in managing web site design projects.
He has deployed 360+ municipal websites and has a solid background in web design
and the latest web technologies. Formerly with Google, Samir is a leader equipped to
handle any kind of sophisticated web project. He is an exceptional communicator
with an innate listening skill that gives him the ability to understand and deploy a
client’s unspoken needs. Samir’s blend of creativity, proficiency, and technical
knowledge is unsurpassed in the industry.
• Philosophy: “Empathy, Focus, and… Impute”
• Expertise: Web Project Management - Adobe Design Premium CS5.5: Photoshop,
Illustrator, InDesign, Flash, DreamWeaver, Fireworks, HTML, CSS, CSS3, SEO, PHP,
JavaScript, MySQL, JQuery and HTML5.
• Role on your website project: Graphic design of website and backup support.
Tom Gooden
Website Developer / Graphic Designer, Illustrator
Tom is a senior front-end developer and designer with Revize with more than 10
years of experience in website development. He is highly skilled in his ability to
leverage the latest technologies to create fast and innovative web solutions. He
commands an intense, yet light-hearted creative presence at Revize, producing
excellent design work.
• Philosophy: Design and development are constantly evolving, and learning new
methods and practices gives me a “geeky” excitement. What I truly enjoy most is
that I can create what is considered to be art, but at the same time serves a very
functional purpose.
Expertise: Skilled in Adobe Design Premium CS5.5: Photoshop, Illustrator, InDesign,
Flash, DreamWeaver, Fireworks, HTML, CSS, CSS3, SEO, PHP, JavaScript, MySQL,
JQuery and HTML5.
• Role on your website project: Graphic design of website and backup support.
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Denise Brazier
Project Manager/Trainer
Denise is an educator by nature. Her 20 years of experience in the public school
system has made her a master of engaging participants during training. She
effortlessly builds effective relationships with all clients. Denise has served as
Advisory Counselor, Coordinator, Publicity Director, and Project Manager for several
organizations in the education, non-profit and public sectors. She has been
appointed to the state’s quality committee evaluating organizational policies and
procedures for recognition.
• Philosophy: “Always explain things in the terms of your audience to ensure their
understanding”
• Education & Training: MS in the Art of Education from Marygrove College.
Certification in Secondary Education
• Expertise: Training, education, teaching, public affairs and project management.
• Role on your website project: Trainer for the Content Management toolset and
project manager
Did you know?
Revize will put together a project team based on the unique needs of your project!
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Revize Government CMS User
Interface
1. Revize CMS User Interface Home Page
2. Users simply browse to a page that they want to edit, select the Login button,
and then insert their Login Name and Password into a login screen as shown below.
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3. Edit buttons appear on the page after the Login executes. Based on users
roles/permissions, the appropriate buttons are displayed.
The input form appears as shown below. Content Editors can change banner, page
heading and the content displayed in the center of the page. Notice the content is
changed using a “Word Like” editor.
After the page is “saved”, the page can be sent to an approver for review or
immediately published to the web site.
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Revize Quote
Phase 1: Project Planning and Analysis, SOW $600
Phase 2: Discovery & Design from scratch - One concept, three rounds of
changes, home page template and inner page design and layout, includes
Responsive Web Design. Includes one unique departmental design
$1,500
Phase 3 & 4: Revize Template Development - Set-up all CMS modules listed
on the following page with I-framing or linking to any additional 3rd party web
application. You also receive all updates to all CMS modules for the life of your
Revize relationship. And you own the technology, design and content!
$2,700
Phase 5: QA Testing $900
Phase 6: Site map development/content reorganization and migration from
old website into new website including spell checking and style corrections –
up to 1,362 webpages and documents (approximate amount on your website
today)
$2,400
Phase 7: Content editing and site administration training (one day session) $1,200
Phase 8: Go live! Included
Annual Unlimited Tech Support, CMS software updates (Unlimited Users),
security software updates, and website health checks. Website hosting
Included free of charge (Unlimited GB storage space) with SSL Certificate and
quarterly ADA scans and corrections:
$3,200
Grand Total (1st year)
Second year and onward investment
Optional Payment Plan:
Years 1-3 $6,300 per year
Years 4-5 $3,200 per year
$12,500
$3,200/year
Flexible Payment Options Available
Revize provides a free website redesign after year four of service if
client signs a 5 year agreement
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Website Features Included:
The Following Applications & Features will be integrated into Your Website:
In addition to the Government Content Management System that enables non-
technical staff to easily and quickly create/update content in the new web site,
Revize provides a suite of applications and features specifically designed for
government. All of those apps and features are fully described in the following
section. The applications and features are grouped into five categories:
Citizen’s Communication Center Apps
Citizen’s Engagement Center Apps
Staff Productivity Apps
Site Administration and Security Features
Mobile Device and Accessibility Features
Citizen’s Communication Center Apps
Home Page Alert
E-Notify (Email & Text Notifications)
Searchable Document Center
Searchable How Do I? (FAQs)
News Center with Facebook/Twitter Integration
Online Web Forms
Photo Gallery
Quick Link Buttons
Revize Web Calendar
“Share This” Social Media Flyout App
Sliding Feature Bar
Language Translator
Citizen’s Engagement CENTER Apps
Citizen Request Center with Captcha
Online Bill Pay
RSS Feed
Staff Productivity Apps
Image Manager
iCal Integration
Link Checker
Menu Manager
Bid Posting Management System via Vendor Registry
Website Content Archiving
Website Content Scheduling
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Site Administration and Security Features
Audit Trail
Drag and Drop Menu Management
Drag and Drop Picture Management
Drag and Drop Document Management
History Log
URL Redirect Setup
Roles and Permission-based Security Mode
Secure Site Gateway
Website Security Certificate
Unique Login/Password for each Content Editor
Web Statistics and Analytics
Workflows by Department
Mobile Device and Accessibility Features
Font Size Adjustment
Quarterly ADA Scan & Corrections
Alt-Tags
Responsive Website Design (RWD) for mobile friendly viewing and navigation
on smart phones and tablets
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Thank you
For Considering Revize
Prepared by Robert J. Suchomel
1890 Crooks Rd, Troy, MI 48084
Ph: 248-269-9263 x40 Fax: 866-346-8880
www.revize.com
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