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RT. 2010 Goals
Christopher Bolton
Administrator
� _ _ _ _ _ _ May 24, 2010
tPROVIDENCE
Seward
2009 Success Sharing Results Medical & Care Center
QUALITY
PSMc/Seward Mountain Haven compliance with hand Outstanding 95%
hygiene procedures. Ta rg et Plus 90%
Measure: 4th quarter 2009 = . �r 85%
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PROVIDENCE
Seward
Medical & Care Center
•
• Customer Satisfaction
Overall patient experience Outstanding 97%
Measure: YTD average Target Plus %
Target 90%
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4 PROVIDENCE
Seward
Medical & Care Center
People PSMC Financial Performance
Increase the Percent Favorable Outstanding 83% PSMC Net operating YTD
Score for the employee Target Plus 82'c income from operations Outstanding -2,261,600
engagement index Target 81�` Target plus -2,415,800
Measure: 4th Quarter 2009 Target -2,570,000
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0= 20C9 January - December
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lim PROVIDENCE
Seward
Medical & Care Center
2009 ACCOMPLISHMENTS
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t PROVIDENCE
GROWTH Seward
Medical & Care Center
> Opened Seward Mountain Haven
First GreenHouses in Alaska
New care delivery model
'- Chose EPIC for EHR and billing
> Launched "Know Your Numbers" campaign and
facilitated Seward Wellness for All group
Received Community Benefit grant for patient
centered medical home demonstration project
ECS implementation at SMH
.
PROVIDENCE
QUALITY Seward
Medical & Care Center
Met 13 of 13 applicable National Patient Safety Goals
at the 95% or higher level
r-Achieved 9 out of 10 quality goals in the 2009 strategic
plan . For example:
97% of charts contain no unapproved abbreviations
96% of the time hand hygiene requirements are met
97% of charts have complete and accurate medication reconciliation
95% of charts have documentation regarding smoking cessation
and/or colon cancer screening, when appropriate
100% of SMH resident charts document that pain assessment has
been completed
100% of managers completed emergency preparedness
94% of clinic, ER and inpatient charts had no coding or documentation
errors
➢ 75% of employees received the seasonal flu vaccine;
100% either received the vaccine or signed a waiver
t PROVIDENCE
FINANCIAL. Seward
Medical & Care Center
Increased swing bed and inpatient utilization from 390
days in 2008 to 525 in 2009
Primary care visits increased 5%
" Increased net service revenue by over 19%
.- Ended 2009 83% better than budgeted
FTEs per adjusted occupied bed decreased by almost
14%
""'`"IDENCE
PEOPLE Seward
Medical & Care Center
> 2009 retention rate: 88%
> Employee Engagement score: 82%
(up from 80% in 2008)
Recruited dietician , occupational therapist and a
speech therapist
t PROVIDENCE
Service ExceIIericSewardMedical & Care Center
> Overall patient experience in clinic: 95%
> Skill of staff: 100%
> Concern for your comfort: 100%
Explanation of what would happen during tests and
treatments: 98%
,- Courtesy of registration staff: 98%
' Physician responsiveness to your questions: 98%
yCleanliness needs improvement
t PROVIDENCE
corn mu n itService Seward
R ,� Medical & Care Center
• Senior Center: Therapy services provides an exercise class 2 times
per week and a monthly foot clinic; Physician monthly lunch time
health talks
• Sponsors Seward Health Fair, including Know Your Numbers lab
and biometric screenings and radiology and therapy informational
booths
>Sports physicals for Seward students
> Provides refreshments and medical support at Mount Marathon and
Lost Lake races
0-. Monthly diabetes support group; Quarterly chronic illness classes;
Quarterly parenting/prenatal classes
.- Medical directorships for the Moose Pass Fire and EMS, Seward
Fire Dept. and Kenai Fjords National Park
:- Bike Rodeo Helmet Junction
.Adopt A highway annual clean-up
, .
PROVIDENCE
Seward
Medical & Care Center
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' 2010 GOALS
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t SewardPROVIDENCE
Medical & Care Center
> Core Measures will now be visible on Hospital
Compare site
Increase census at Seward Mountain Haven
Prepare for EPIC implementation and moving
billing in house
Implement demonstration projects for Patient
Centered Medical Home
> Obtain funding for CT replacement
tPROVIDENCE
Seward
Medical & Care Center
➢ Improve employee engagement and patient
satisfaction
rContinue to increase swing bed utilization
> Increase engagement with community
> Improve cleanliness of facilities
Create and fill an HR generalist position